Director, Healthcare

West Monroe Partners   •  

New York, NY

Industry: Business Services


11 - 15 years

Posted 55 days ago

Directors at West Monroe Partners must possess proven and repeatable experience in the three main areas of responsibility:

1. Client Development

  • Cultivate new and existing client business development opportunities for the Healthcare Practice with a focus on medical and ancillary insurers
  • Significant generation of prospecting/networking activities (events, meetings, phone calls, emails) in the pursuit of new client acquisition and brand awareness
  • Originate business development opportunities and manage the sales cycle with prospective clients
  • Actively leverage a previously built professional network and affiliate network in the local community
  • Develop key accounts with recurring revenue
  • Actively participate in relevant local business and industry organizations
  • Exhibit an excellent understanding of client issues and how to apply the appropriate West Monroe resources to convert identified issues into consulting opportunities and proposals
  • Lead the development of proposals, work plans, pricing estimates, and risk assessments for potential projects
  • Effectively partner with the Business Development and Marketing teams to lead and drive marketing campaigns

2. Practice Development

  • Collaborate with office and vertical leadership to build the New York office healthcare practice in alignment with office and national healthcare practice goals (headcount, financials, clients)
  • Create effective go-to-market strategies while driving the development/enhancement of WMP's Healthcare Practice methodologies, best practices, and approaches to client delivery
  • Lead, mentor, and grow consultants and actively participate in the performance management process
  • Participate actively in the recruiting process for additional practice managers and consultants
  • Display an entrepreneurial desire and selflessness to give your time, energy, and passion to growing the firms culture and our people both inside and outside of office hours
  • Manage practice financials in accordance with New York office and national healthcare practice budgets

3. Client Delivery

  • Serve as engagement leadership and quality assurance across a client portfolio
  • Provide value via consulting engagements and sharing of meaningful thought leadership
  • Participate and lead engagements by communicating and reporting project status to C-level executives and IT management, including budget, risks, issues, etc.
  • Mentor and manage teams of younger consultants to ensure quality of delivery and to keep projects on time and budget
  • Respond to client requests for immediate issues while also being able to take on the accountability of driving projects to completion; serve as the point of escalation
  • Analyze each client's specific request and determine the underlying issue and recommend appropriate solutions


  • Bachelor's degree required
  • Minimum of 12+ years of professional services consulting experience
  • Must have led a relevant consulting group or practice in the local market in the past 3 years
  • Strong business development and an active professional network of relevant executive-level contacts in the local market (east coast, medical and ancillary plans)
  • 10+ years of hands-on experience leading business and technology strategy projects and experience with complex business systems integration and technology transformation, specifically within health insurance companies
  • Membership and visibility in relevant professional organizations
  • Publication in designated area
  • Strong program and project management methodology background, including strategic planning and analysis, schedule, scope, issue and risk management experience, change management
  • Excellent organizational, verbal and written communication skills
  • Strong communication skills to be able to work with clients and comfortably present to C-level executives