$80K - $100K(Ladders Estimates)
San Antonio, TX 78201
Not Specified years
Posted 36 days ago
The Director, Global Operations is fully dedicated to one large global client and is responsible for the overall management and performance of the traveloperations including operational performance, client servicing and retention, employee management and budgetary and cost management across all three operational centers based in Houston, Rotterdam and Sri-Lanka. Candidates must demonstrates an extensive understanding and applicability of all areas in the corporate travel industry, the energy resources and marine industries,call center operations and client servicing.
This position supports BCD Travel's Energy, Resources and Marine Services.
This is a Sabre GDS account.
*Supports BCD ERM (Energy, Travel and client driven initiatives acrossmultiple geographical regions
*Leads the effort or provides direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company and client objectives are met
*Reviews operations performance reports and provides direction and implements programs to improve the performance of the operations against goals
*Ensure customer satisfaction is measured and goals are met; implementing plans for continuous improvement
*Serves as the primary liaison between the Account Manager and the operational staff; ensuring all client needs are met
*Reviews customer servicing metrics; seeking and implementing improvements and ensuring goal levels are met
*Serves as the escalation point for client and/or customer issues, ensuring customer satisfaction
*Provides team feedback, coaching and development on performance through regular meetings, annual performance reviews and ad hoc coaching
*Responsible for employment related activities such as hiring and on-boarding of new employees, disciplinary actions and terminations
*Monitors and controls departmental expenses, seeking and implementing improvements to improve the profitability of the operations
*Leads the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
*Corporate travel industry experience in travel operations and account management
*Experience managing and implementing global corporate travel customers
*Prior managerial experience required
*Able to travel up to 70% of the time, including internationally, during the first year.
*Knowledge of Sabre GDS
*Thorough knowledge of travel agency operations and call center operations
*Knowledge of and utilization of Marine, Offshore, Alternative Energy and other unique airline agreements to support client's needs
*Knowledge of crew management scheduling technologies and other crew movement solutions
Why people join BCD Travel:
*Dynamic work environment
Why they STAY with BCD Travel:
*Freedom to grow
*Voted top places to work for
Valid Through: 2019-11-8