Director, Global Brand Quality

Estee Lauder Companies   •  

New York, NY

Industry: Market Research


8 - 10 years

Posted 384 days ago

This job is no longer available.


Provide Quality direction and build collaborative relationships with the Brands so that Quality Assurance more clearly and directly understands consumer behavior and expectations in order to protect Brand equity and affect consumer satisfaction. Apply Brand learnings of consumer behavior and expectations by linking them into appropriate quality strategies, systems and requirements. Educate the Brand on what it is that Quality Assurance does and how QA assures product quality and safety. Together with the Brand, monitor and improve key consumer performance metrics that will help to grow the business. Be the direct contact for quality problem notification and resolution to the Brands and vice versa from the Brands. Actively participate in the monthly GCC consumer complaint reviews with the Brands and ensure that when changing consumer behavior or expectations occur, they are translated into revised quality requirements.

  • Build and sustain a QA to Brand and Brand to QA partnering relationship. Learn and understand the Brand's mission, values and consumer requirements and in collaboration with the Brand build the quality design and execution into the Brand. Establish the method and means to track performance and develop objective goals. (30%)

  • Actively participate in the New Product Launch process (concept/design, development, 1st production and distribution phases of product launches via "Right First Time" stage gate meetings or Brand specific commercialization processes to ensure a successful launch. Work closely with the QALT, GBSC, GSR, Product Development and R&D to ensure that appropriate product quality requirements are established and implemented. (30%)

  • Lead the communication of quality problem notification/resolution to the Brand and vice versa. Actively pursue timely response and final preventive resolution to quality issues working with the QALT and functional partners. Participate/lead on IWG applicable to the brands in the cluster. Share "best practices" resolutions globally across brands and regions as a key part of the category lead responsibly. Active participant/co-leads GCC monthly meetings. (20%)

  • Participate in product line reviews and standards management. Participate in the supplier performance tracking program (GQMS) and in the supplier excellence program. Provide the QA single point of contact for the Brands as it relates OTC development/approval/manufacturing. (15%)

  • Support member of the QALT, participate in staff/brand lead meetings, and contribute to the global QA strategy/objectives. (5%)


Some travelrequired both domestically and internationally.

Fluent in English (written and spoken)

BS/MS in science or engineering (chemistry, pharmacy, or food technologypreferred) or equivalent through experience and additional training. Additional formal training in Quality Management a plus.

  • Minimum 8years experience in managerial positions, preferable in Quality Assurance, in consumer goods (cosmetics, packaged goods, food or pharmaceuticals).

  • Demonstrated success in handling multiple cross-functional projects, new product development process, and project management.

  • Demonstrated communication, leadership and human relations skills - able to work well with all elements within and outside of the organization.

  • Experienced in the use of quality tools with a sound statistical base: Quality Management systems, process mapping, tooling qualification, FMEA and others. Knowledge of packaging manufacturing processes is a plus.

  • Computer literate with good working knowledge of Microsoft products. (SAP knowledge an added advantage).

  • Strong interpersonal, communications (oral, written, influence and persuasiveness), technical report/writing and presentation skills.

Job: Manufacturing / Operations / Packaging

Job Number: 1713488