Director, Fulfillment Operations

Express Scripts   •  

Tempe, AZ

Industry: Healthcare


11 - 15 years

Posted 47 days ago

This job is no longer available.


The Director is responsible for the leadership, management, direction, and performance of Pharmacy Fulfillment Operations; including, but not limited to, order fulfillment, inventory control, and delivery success of Specialty medications. Works with Compliance, Procurement, Inventory control, Front End/Call Center Operations, Account Management, Service Delivery, and Corporate Finance; as well as other cross functional teams to ensure quality, service, cost, inventory, safety, and culture KPI targets are achieved and exceeded. Works with senior leadership to develop the business unit’s strategic plan and its execution. Oversees development of policies and procedures, hiring, training, coaching, development of staff and overall culture of the Fulfillment Organization.


  • Lead, manage, and direct Fulfillment operations at multiple locations to achieve and exceed fulfillment KPI targets. Seek out and implement best practice opportunities across sites
  • Oversee fulfillment organization culture, working with site leaders to develop and enhance team member engagement and empowerment. Lead the maturity of a continuous improvement culture within the fulfillment organization to identify, develop, and implement changes to improve overall performance metrics.
  • Work with area senior leadership and team to develop business unit’s strategic goals, to include initiative identification, support, and execution.
  • Develop and grow leader and team member capability to enhance individual, team, and organizational flexibility, effectiveness, and capacity.
  • Collaborate with cross functional partners to identify and drive continuous improvement opportunities across the value stream.


  • Bachelor’s degree in Health Care, Business or related field; or 16-20 years equivalent experience; Master’s degree preferred
  • 10-15 years of relevant operations experience
  • Experience in the Pharmacy Fulfillment, PBM or Healthcare industry
  • Lean background preferred
  • General PC knowledge including Microsoft Office.
  • Demonstrated ability to coordinate people and teams to project completion.
  • Thorough knowledge of ESI’s systems and platforms strongly preferred.
  • Demonstrated effective leadership and analytical skills.
  • Advanced written and verbal communication skills are a must.
  • Willingness to work a flexible schedule to accommodate business requirements.


Through the range of healthcare products and services Accredo offers, team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiencies. In addition to the wide range of healthcare products offered to these patients, we provide comprehensive management services, including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. In these very high-touch roles, employees leave every day knowing they made a positive impact on patient lives.


Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is an equal opportunity employer/disability/veteran.

Job ID: REQ20020148