Kforce has a client in search of a Director - Enterprise Service Desk in New York, NY. Overview: The Director Enterprise Service Desk is responsible for providing exceptional vision and leadership to a team of Technology professionals who are responsible for providing end user technology support services. This position will lead a team to providing exceptional customer service to all internal employees within the Corporate offices and our other sites. The candidate is also responsible for end-user computing engineering, account provisioning and management, on-boarding/off-boarding of employees, end-user computing procurement/equipment management, and IT SOX/compliance. This position requires strong problem solving skills and must ensure both operational stability and end user satisfaction.
- 8+ years of experience in an Information Technology service management/leadership role focused on the support of end user technology systems, operations, and customer service excellence
- Experience in the support and management of multi-site IT support operations
- Experience designing, implementing, and improving core operational KPIs within a technology support team
- Ability to research and troubleshoot IT issues and products, and present ideas in business-friendly and user-friendly language