Director, E-Commerce Customer

Acosta Sales & Marketing   •  

Pleasanton, CA

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 101 days ago

This job is no longer available.

Overview

Responsible for improving the strategic online presence and driving e-commerce sales growth on behalf of Acosta clients at a specific retailer.com account. Each e-commerce Customer Director will represent multiple consumer packaged goods (CPG) manufacturers at a single multichannel (Brick & Click) retailer.

Responsibilities

  • Build the new business model and creates growth plan and target, defining the capability and expanding influence as the business grows.

  • Provide thought leadership to build out a new business model through effective communication of vision, active coaching, and personal development, while delivering exceptional results for assigned clients.

  • Define guidelines and make recommendations based on leading industry practices tailored to customer needs.

  • Coordinate and collect digital assets and execute plans.

  • Establish strong integration into retailer e-commerce teams.

  • Work alongside the traditional account teams and coordinates efforts with the brick and mortar teams.

  • Maintain responsibility for implementing and fine-tuning the e-commerce strategy of the customer.

  • Coach and mentor the e-commerce managers at other accounts.

  • Provide consulting expertise, direction, and assistance to e-commerce managers.

  • Advise on assortment to fit retailer strategy.

  • Work with the manufacturer to prioritize digital shelf improvements.

  • Surface promotional and marketing opportunities on site.

  • Surface third-party media opportunities to enhance presence.

  • Create cross-manufacturer merchandising opportunities.

  • Advise on trade/marketing investment plan.

  • Report results aligned with retailer capabilities.

Qualifications

  • Seven years of experience in business, customer management, and customer development or similar function.

  • Two to three years of e-commerceexperience, preferably focused on multi-channelretailers, with a passion to drive e-commerce growth.

  • Familiar with managing the digital shelf, updating content, creating online merchandising, promotional, and media plans.

  • Product information manager (PIM), digital asset manager (DAM), and content management tools experience.

  • Retailer-specific e-commerce capabilities and processesexperiencepreferred.

  • Plan, monitor, and manage departmental budgets

  • Talented leader with the ability to direct internal and external associates in functional areas. Able to manage the selection, training, and performance of Acosta associates.

  • Strong coordination and project management skills.

  • Strong business communication and interpersonal skills with both internal and external workgroup.

    Job ID 2018-142109