Director - Network Delivery and Engineering

United Technologies   •  

Farmington, CT

Industry: Transportation

  •  

11 - 15 years

Posted 73 days ago

This job is no longer available.

Role Description

  • Leads service and project delivery for all of Network Services. This includes technology projects and programs, service request fulfillment, Network solution design and Business Unit relationship management
  • Has full program and project team accountability for delivery in-line with solution requirements, timeline and costs
  • Accountable for the success of Network Services projects ensuring that solutions are sustainable and consistent with IT design and architecture practices, and patterns
  • Owns project delivery performance with all third parties, and strategic partners – this includes governance and performance management
  • Owns solution design in support of project delivery, technology roadmap execution and third line support to Network Operations, including problem resolution
  • Establishes and manages relationships with customers and key stakeholders, maintains regular communications with business IT executives, department heads, and other stakeholders regarding delivery activities
  • Represents project updates with project sponsors and stakeholders
  • Partners with the business lines and cross functional teams in support of solution ideation, project estimation and initiation activities. Delivers solutions in-line with a multi-year roadmap
  • Works to continuously minimize problems and improve the overall service of Network Services Delivery and Engineering
  • Oversees planning and forecasting of demand and resource consumption across the business lines
  • Analyzes technology delivery performance within the business units resolve issues and continuously improve performance.
  • Is responsible for ensuring successful handover of new services and capabilities to the Network Operations team prior to being in Production.

Key Skills and experience

  • 10 years of related IT business work experience
  • Strong management skills with the ability to develop teams and cultivate talent
  • Multi-cultural/ virtual team and cross region experience
  • Commercial and business experience
  • Service and Operations Management experience
  • Excellence in execution through proper prioritization of projects and portfolio management
  • Extensive experience managing suppliers and service providers
  • Managing deliverables and outcomes through managed service providers
  • Excellent client facing skills and proven negotiation skills
  • Ability to develop solutions within a complex operational environment
  • Ability to coordinate and direct activities across multiple teams
  • Strong team/project management/networking abilities
  • Excellent remote management skills

Education:

  • Bachelor’s degree, Masterspreferred.

01281773