Director, Digital Services Leader at Stanley Black & Decker in New Britain, CT

You’re a curious problem solver who has the ability to bring big ideas to life. You’re creative and scrappy but can navigate a large organization with ease. You’re agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always. The Digital Services leader is a vital new role critical to the growth strategy, leading high margin digital sales while collaborating with the business to create and sell new advanced services. Your primary role is commercial leadership (strategy, people, and execution) to focus the organization on high-impact priorities to profitably grow advanced digital services.

The primary focus will be to increase the Aftermarket business from ~15% to >20% of total company sales. This will require exceeding 20% growth every year while improving the current gross margins and earnings as a percentage of sales.

Partnering with the other business units, this role will help to ensure the best overall customer experience with a focus on delivering MVP service solutions and a comprehensive service value proposition to increase customer propensity to buy new products and services to grow current business.

You also have:

• Solid understanding of business functions Sales, Marketing, Finance, Manufacturing, Supply Chain, Sourcing and Logistics.
• Acute strategic and analytical skills
• Strong teaming skills, collaborative style
• Bachelor’s degree in Data Science or related field
• Experience working on business analytics projects
• Experience with Square Parts & Consumables
• Experience with Repair & Maintenance Installation
• Experience with Inspection Specialized services / remote services
• Experience with Sale of new Industrial solutions

What You’ll Do:

As a Director, Service Sales, you’ll be a part of our Industrial team located remotely.

Specifically, you’ll:

• Provide sales leadership (strategy, people, and execution) to focus the organization on high-impact priorities to profitably grow aftermarket parts, traditional and advanced services.
• Increase the Aftermarket business from ~15% to >20% of total company sales. This will require exceeding 10% growth every year while improving the current gross margins and earnings as a percentage of sales.
• Partner with the other business unites, this role will help to ensure the best overall customer experience with a focus on delivering MVP service solutions and a comprehensive service value proposition to increase customer propensity to buy new products and services to grow current business.
• Have regular interaction with EVP of Stanley Industrial, and occasional interaction with CFO and/or CEO of Stanley Black and Decker.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

• Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.