Director - Digital PBM Experience

Salary depends on experience
Posted on 09/22/17
Saint Louis, MO
Healthcare IT
Salary depends on experience
Posted on 09/22/17

The primary responsibilities include the following:

  • Oversee the team that manages real-time benefits information display across all digitalchannels, including claims and balances, benefit highlights, direct claims reimbursement and digital forms, cards and questionnaires across web, mobile, and apps, ensuring that the information is consistent and clear across all channels, taking call center into consideration as well
  • Oversee the team that implements ESI’s retail pharmacy locator and other pharmacy information across digitalchannels including what pharmacies are in network, medication pricing per pharmacy location, pharmacy hours and additional special information (drive-thru, open 24-hrs etc.)
  • Oversee all pricing information and drug alternatives services across all digitalchannels, ensuring that members can easily understand what options they have in terms of brand drugs, generic equivalents, and generic alternatives and how to take action to best utilize their benefit and plan design
  • Integrate all new plan design programs into digitalchannels to drive value for clients and the PBM while also helping members to understand changes and make the best decisions within their plan design (DCV, PCV, 90-day programs etc.)
  • Manage all member preferences and profile information and storage across all digitalchannels, integrating with all other communication channels including IVR, AOM, print, text, email
  • Oversee the digitalexperience for caregivers, working to give better and easier access to the loved ones of our members
  • Integrate PBM related content across digital assets including health related information, all drug info and related services (Destination Rx, Multum etc.), and help content
  • Oversee integrated Accredo member experience

Work with Operations and Supply Chain partners to ensure that we’re communicating information about benefits to our members in the best channel, format and structure possible.

Job Id: REQ20010060

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