Director, Customer Success

Opentext   •  

Latham, NY

Industry: Information Technology

  •  

5 - 7 years

Posted 58 days ago

This job is no longer available.

OPENTEXT - THE INFORMATION COMPANY


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be partof a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

The Senior Engagement Manager role entails the management of large, complex B2B solutions and critical strategic customer accounts. To succeed, the Engagement Manager must have demonstrated a high level of success in delivering large scale solutions and working closely with clients tobuild an effective partnership.

You are great at:

• Developing and maintaining customer relationships, managing customer objectives and expectations with a high level of drive and confidence

• Identifying and executing continuous improvement initiatives that improve efficiencies and cost

• Providing reporting and visibility of program status/KPI's for customer and organizational leaders, with a strong business acumen and with strong written and verbal communications

• Developing delivery milestone reviews, managing scheduling and cost control to a structured methodology following governance and industry best practices

• Managing relationships with both internal and external cross functional support teams in the Sales, IT, Operations, Support and Engineering organizations

• Providing solution delivery consultation, working closely to align with customer strategic planning

What it takes:

• 10 to 15 years of Engagement Management experience preferred

• Experience managing large accounts (20+ resources, 12+ months, $2M+) Global project management experience a plus

• 5+ years of B2B Financial Solutions/Applications delivery experience

• Experience managing delivery using multiple methodologies and disciplines

• Dynamic Problem Solver with customer focus

• Experience working with Cloud solutions including system upgrades, RCAs, connectivity and similar

• Ability to motivate a team to meet tight project timelines

• Experience with project task planning, resource forecasting and management

• Detail-oriented with deep experience in project status & budget reporting

• Must have very strong interpersonal and communication skills including a demonstrated ability to partner with others, and be able manage complex relationships

• Ability to quickly and effectively triage escalations and drive resolution

• Bachelor's Degree in Business, Computer Science or related field and experience with Six-Sigma Process or similar methodologies