$150K — $200K *
Our mission is to protect life.
We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
Location: Remote anywhere in the United States
As a Director within Axon’s Customer Success organization, you will lead a team of Strategic Customer Success Managers that manage Axon’s largest customers. In addition to coaching and developing your team members on a regular basis, you will be a key strategic leader within the Customer Success organization. You thrive on identifying opportunities that will increase the business and financial impact of your team, and you work cross-functionally to develop and execute new programs that carry out that vision.
Conduct bi-weekly 1:1s and team meetings; provide feedback and coaching on an ongoing basis
Establish and track career development goals for individuals on the team, as well as team KPIs
Provide direction and leadership on execution of new team initiatives and workflows
Work closely with alongside the CSMs to develop account plans and relationship-management strategies
Develop monthly/quarterly account plans
Recruit and evaluate talent
Act as a key point of contact for marketing, product and customer support activities and programs
Monitor customer risk and serve as the point of contact for escalations
Create and maintain playbooks to standardize practices and maximize efficiency
Communicate regularly with Axon’s executives to provide key insights, quarterly metrics, and suggestions for improving CX across Axon’s entire customer-base
Continually analyze team metrics to determine team progress and wins
Bachelor’s degree or higher
Six (6) years of previous management leading a Large-Market or Strategic-level team
Prior work experience in a SaaS environment
Prior work building and scaling a team
Proven track record of cross-functional collaboration and developing changes to established processes
Experience using Gainsight is preferred
Compensation and Benefits:
Competitive salary and 401K with employer match
Discretionary paid time off
Robust parental leave policy
An award-winning office/working environment
Ride along with police officers to see them use our technology and get inspired
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Valid through: 4/22/2021