Director, Customer Strategy

Confidential Company  •  San Diego, CA
Salary depends on experience
Posted on 08/03/18
Confidential Company
San Diego, CA
Technology
Salary depends on experience
Posted on 08/03/18

Vlocity develops software to help communications, media & energy providers, insurance carriers and government agencies digitally engage customers through their channels and devices of choice. We serve dozens of the world’s Fortune 5000 companies including Sky Italia, Telecom Italia, TELUS, 3, Telecom Argentina, Cellcom, New York Life, Farmers Insurance, Harvard Pilgrim, and Anthem. Our solutions run on our customers’ web sites, in their contact centers and on the mobile devices of their service and sales professionals – providing a compelling, modern, omnichannelexperience. Despite the complexity and sophistication of the enterprise business processes we enable, we believe the user experience should be as simple and compelling as a consumer application.

Job Description

Our Director of Customer Strategy supports Vlocity sales professionals by working with our prospective customers to help them understand and realize maximum business value from their investment in Vlocity solutions.

We're looking for applicants with experience from either a top strategy consulting firm or an enterprise software company building individualized prospect / customer value and ROI cases in support of sales. An MBA from a top business school is a must.

Note this is not an internal strategic planning position. You'll put your consulting experience and your MBA to work by conducting effective discovery at all levels of an organization, building compelling storylines that deliver the why, what, and how of digital transformation, and developing sophisticated financial models to position the ROI of Vlocity solutions. You will also be instrumental in building out and scaling the function of Customer Strategy at Vlocity, which encompasses a variety of additional focus areas such as strategic, account-based marketing, analyst relations, self-service selling tools, competitive intelligence, and customer value measurement.

  • Lead customer engagements focused on digital transformation and customer value realization
  • Secure sponsorship with customer executive teams
  • Lead cross-functional teams of Vlocity employees and partners
  • Produce strategic deliverables with elements of new product ideation, financial analysis, data interpretation, and story-boarding
  • Drive alignment, consensus, and investment decisions with customer executive teams

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