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Director, Customer Service Center in Sacramento, CA

Magellan Health Services

Sacramento, CA 95814
6w ago


$200K - $250K*



Account Management


8 - 10 years

Job Description

Job Description

Provide corporate direction, management, consultation and oversight of the customer care functions. Assist in planning, developing and implementing corporate customer care policies, procedures, performance standards and training programs. Plan, develop and implement customer service audits and program analyses. Serve as a member of Magellan?s corporate office implementation team for the planning, development and implementation of new business.

  • Measures performance and productivity against benchmarks and provide guidance based on results.
  • Assists management in developing action plans to improve performance productivity while maintaining quality service in all areas of customer service.
  • Conducts action plan meetings with management to ensure compliance with plan.
  • Ensures care centers are in compliance with the telephone access standards for business unit(s).
  • Develops efficient and effective workflows, streamline cu
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Valid through: 2020-3-4

About Magellan Health Services

Magellan Health Inc., is an American for-profit managed health care company, focused on behavioral healthcare. It ranked 652 on the Fortune 1000 in 2014.
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