Director - Customer / Marketing Application Portfolio

Seminole Indian Casino   •  

Fort Lauderdale, FL

Industry: Restaurants & Food Services


5 - 7 years

Posted 338 days ago

  • Strategic Alignment
    • Understand the goals of the company and needs of the business owners
    • Align business goals and needs through deployment of existing applications functionality or assisting with the development of new functionality
    • Develop business application and digital roadmap strategy, planning and communication
    • Reviews, analyzes, and assists with defining business applications and modification requirements to systems
    • Assists in the evaluation of third party and vendor provided software
    • Prepares key technical inputs for steering committee level and strategic planning sessions and actively participates during these session
    • Partner closely with the DigitalMarketing team to align on objectives, programs and KPIs
    • Define key business challenges and needs in the digital space and provide the solutions
    • Provide perspective in the prioritization of digital projects based on potential revenue impact.
  • Project Management and Oversight
    • Lead development/implementation teams for digital platform projects from concept through completion (creating scope, requirements, user scenarios, testing, implementation, and user acceptance)
    • Work with stakeholders to understand project scope, timeline and priority, and recommend solutions to meet organizational goals
    • Lead project management of all digital development projects, establishing proper technical and functionality specifications documentation and acting as liaison between development team and stakeholders
    • Manage the scope of changes to projects and business requirements in order to meet project goals and deadlines without affecting other dependent projects
    • Assists project manager on business projects and ensure they deliver timely expected and accurate results
    • Ensure projects and related tasks and resources meet requireddeadlines, scope, budget, quality, and other measures of success commitments for projects, maintenance, and enhancements and services availability
    • Manage business planned application releases across the company
  • Software Development Life Cycle/Development
    • Leads a team that is responsible for simple or complex applications rollout to single or multi-properties
    • Manages the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production
    • Ensure team develops documentation for users to install, operate and support
    • Provide end user training and advises on developing policy and procedures to meet business needs using existing application functionality
  • Support
    • Manages the enhancement and support activities for all legacy systems
    • Manage team who will be responsible for post implementation support and troubleshooting
    • Analyze problems and escalate issues in a timely manner for quick resolution
    • Create new and extend existing technical and operational documentation
    • Partner with IT teams on supporting systems and networkinfrastructure
    • Lead resolution, diagnosis, and communication during Sev 1 and Sev 2 situations to ensure delivery and 24/7 uptime of digital environmen
  • Vendor Management
    • Maintains strong vendor relationships to keep apprised of new products, versions and releases
    • Vendor and consultants management through detailed communication and holding them to strict deliverables that are on budget and of acceptable quality and standard
  • General Department & Team Management
    • Directs, manages, coaches and mentors team of Project Managers, Business Analysts, Developers, and Quality Analysts employees and contractors
    • Exercises the authority of a director concerning hiring, performance improvement plans/ reviews, promotions, salary recommendations and terminations
    • Prepares inputs to the budgeting for internal & external resources and expenses
    • Establishes a comprehensive communications program that includes both formal and informal meetings, correspondence, and discussions with their respective businesses
    • Promotes positive public and employee relations


  •  B.S. or equivalent degree in Computer Science or 8+ years’ experience in IT Application Management and Development required, Digitalexperiencepreferred
  • Gaming and Hospitality industry experiencepreferred
  • 5+ years in a technology environment (.NET, JavaScript, HTML/xhtml, CSS, UI, etc.)
  • Strong understanding of web development, databasetechnologies, CMS platforms, and programming best practices
  • 5+ years’ experience successfully managing, leading and developing a team of technical professionals required
  • 3+ years direct experience planning and managing web projects across multiple platforms such as websites, social media, apps, mobile, etc.
  • Experience with CRM and CMS platforms, data management, HTML, and other development platforms.  Sitecore experience is a plus
  • Evidence of professional achievement in digital platforms transformation preferred