$100K - $150K(Ladders Estimates)
Bellevue, WA 98004
Industry: Finance & Insurance•
5 - 7 years
Posted 11 days ago
The Customer Experience Strategy Director sets, communicates and activates the Farmers short-term and long-term Customer Experience (CE) agenda, works closely with the rest of the Customer Experience team and partners across the enterprise. The focus will include developing and maintaining the CE capability-building roadmap informed by industry best practices, competitive intelligence, and the planning and prioritization of key initiatives.
Essential Job Functions
Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
Bachelor's degree in business or related field required. MBA preferred.