Director - Customer Data & Growth Analytics

Gap   •  

San Francisco, CA

Industry: Apparel & Footwear

  •  

8 - 10 years

Posted 424 days ago

This job is no longer available.

The Customer Data and Analytics organization is a critical component of the Customer and Strategy Team at Gap Inc. This team is chartered with unlocking the power of customer data and analytics to drive customer obsession across Gap Inc. Additionally, this organization is responsible for building the Customer Data and Analytics Platform on behalf of the entire organization in partnership with GapTech.

Reporting to the Senior Director of Customer Data and Analytics, the Director, Customer Data & Growth Analytics is focused on leveraging customer data and analytics methods to drive customer and business outcomes for key stakeholders across the Gap brand – GapBody, GapKids, babyGap.

ResponsibilitiesDecision Support Analytics

  • Partner with key stakeholders specifically within the Gap brand to leverage customer data and analytics to drive customer and business outcomes
  • Perform analytics and leverage existing internal analytical tools to improve decision making and customer strategy development for key stakeholders across the Gap brand
  • Build and manage delivery of a roadmap for customer data science and analytics to support the key growth initiatives for the Gap brand
  • Drive adoption of data-driven solutions by key stakeholders across the Gap brand
  • Proactively identify opportunities to evolve the customer data and analytics roadmap based on needs of key stakeholders

Talent Development 

  • While this is initially an individual contributor role, there will be the opportunity to develop and mentor other members of the Decision Support and Analytics team

Qualifications

  • 7+ years of experience in customer analytics
  • 5+ years of building and leading high performing teams
  • Deep knowledge of retail and ecommerce customer domains required
  • Experience working closely with executive leadership
  • Strong business acumen, and superior written, verbal and presentation skills
  • Able to deliver near-term wins while building towards a larger strategic vision
  • Proficient in data access methods for large customer and transaction databases
  • Proficient in leveraging customer analytical methods to drive customer and business outcomes

JOB#: 221614