Sonos is on a journey to be the most sought after audio brand in the world. Our brand and product experiences are changing the way people listen to music, and our job is to bring this experience to more music lovers around the globe. We believe that our customers are the key to unlocking this growth – Sonos owners are passionate about their experience with us.
We are looking for this leader to take this function to the next level through innovative owner engagement programs across all digital channels (web, email, social, app, text, voice, etc.)
Reporting to the Global Senior Director of Digital Experience, your role is to use a combination of insightful data and meaningful content develop strong relationships with our owners while building a next-in-class CRM function at Sonos.
In this role, you will lead the charge to ensure that each Sonos Owner has a highly personalized and engaging journey through everydigital interaction with our brand. This includes evolving Sonos’ segmentation and targeting strategies, automating CRM programs,partnering with Platforms, Product and Data Science teams on new CRM systems and tools, and overseeing all day-to-day operations of Sonos’ communicationchannels.
The ideal candidate has an advanced understanding of CRM best practices and capabilities, a passion for innovating new solutions, and an ability to achieve a long-term “blue sky” vision through short-term wins.
Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.
Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.
If this sounds like you, read on and let’s connect soon.
What You’ll Do
This role is not for the data-weary. You must be super passionate about data, understand how it works, is mined and can be used to create, optimize and scale CRM programs. This is not an email marketing role. You must also be a savvy marketer who understands modern consumer behaviors, how people interact with content (especially from brands) and what makes a brand communication engaging. This requires a personal and deep understanding of music lovers.
Skills You’ll Need