The Director of CRM brings strong leadership and partnership with the Solutions business, Contact Center and Sales, through enablement of new capabilities; continuous optimization of current capabilities and operational support of the Salesforce Service and Sales cloud platforms.
The Director will have experience with Contact Centers and work in partnership to drive overall efficiency through the applications in call time and customer engagement.
The Director will ensure technology architectures, designs, data and integrations mitigate any Salesforce limits. This will be done in partnership with Enterprise Architecture.
The Director will establish and maintain strong vendor partnerships ensuring knowledge of technical and capability product roadmaps.
Excellent People Leadership skills with demonstration of strong people engagement; career development; culture building; and communication
Strong experience with business partnerships and collaboration to influence usage of the application
Strong "new" implementation experience for Salesforce Service and Sales Cloud platforms
Strong capability enablement experience for Salesforce Service and Sales Cloud platforms through the use of configurations and integrations
Experience working in the product team model utilizing agile methodologies
Operational focused with continuous improvement mindset
Mindset of innovation by keeping pace with the ever-changing technology landscape using that information to inform strategies and roadmaps.
Experience in project staffing methodologies
Products: Salesforce Service Cloud; Salesforce Sales Cloud
10+ years of IT application development and operational support experience
7+ years of Salesforce Service Cloud implementation, application development and operational support experience