Director, Creative Operations at Quicken Loans in Detroit, MI

Minimum Qualifications

• 5 years of leadership experience with creative teams such as design, copywriting or copy editing
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• 5 years of marketing/creative agency or in-house experience
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• Ability to optimize creative processes to ensure marketing goals are achieved
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• Ability to inspire and develop leaders and team members within our creative teams

Preferred Qualifications

• Bachelor’s degree in marketing, advertising, journalism or a related field

Job Summary

The Director, Creative Operations manages and evolves the creative team’s capabilities, tools, processes and expectations. They work closely with Marketing Operations and lead multiple creative leaders to ensure a positive team environment while meeting the strategic goals and objectives of the company, its brands and, most importantly, our culture.

Responsibilities

• Lead multiple creative leaders, focusing on leader and team development as well as team operations
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• Identify process opportunities among the creative team’s life cycle and provide recommendations to enhance creative output
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• Drive prioritization of creative opportunities, create action plans and champion changes within the creative team in partnership with the Marketing Operations team
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• Partner with workforce management and project management leads, as needed, to ensure projects are accounted for and adequately staffed
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• Foster alignment, connectivity and unified creative and account teams
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• Drive creative team meetings, including connecting, aligning and motivating leadership
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• Champion leader and team member growth and development by advocating for development trainings as well as providing role clarity around career advancements
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• Drive the strategic mindset around goal setting frameworks and ensuring leaders and team members are supported to achieve their goals
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• Drive leader momentum on survey feedback from team members and leaders to ensure feedback turns into action plans
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• Act as a trusted advisor to the Executive Creative Director (ECD) and provide recommendations for immediate problems as they arise
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