Summary of Position:
The Navigation Director functions to create navigation resources and training tools for disease site-specific oncology care. They also assumes responsibility and accountability for the management of resources to achieve efficient, high-quality outcomes for each cancer patient including support for interdisciplinary and cross facility collaboration (e.g. tumor boards, and referrer communication).
On an aggregate level, the Navigation Director will track performance of the program in line with HCA, division and facility goals (growth, quality, practice guidelines, etc.) and identify opportunities to streamline care practice, for example, through development of evidence-based guidelines.
Duties and Responsibilities
Duties include but are not limited to:
- Ensures the navigation role staffing levels, training, job description, competency, evaluation and workflow are standardized across the organization
- Provides leadership to the navigation trainer position
- Promotes and monitors regulatory agency standards and customer service expectations for the practice of patient navigation
- Responsible for operating within an approved budget
- Drive process improvement. Ensure reporting is in place to demonstrate program outcomes and support performance improvement activities
- Develops and maintains navigation certification accreditation
- Ensures all Sarah Cannon Navigators are certified
- Develops, implements and maintains education seminars to encourage and ensure navigation growth
- Develops, implements and maintains systematic process for navigation succession planning
- Stays current on the latest oncology nursing developments and participate in conferences
- Ensure service continuity. Establish appropriate mechanisms to ensure service continuity during both planned and unplanned absence and undertake succession planning
- Provides leadership, direction and guidance to assigned staff
- Develops, coordinates and maintains training, orientation and competency of navigation managers
- Develops, coordinates and maintains training, orientation and competency of navigators
- Coordinates and maintains the required training and skills of staff
- Effectively addresses colleague issues in order to promote a productive and healthy work environment
- Undertake other leadership duties as assigned
Minimum Required: Bachelor's Degree (4 Year Program)
Preferred: Bachelor's Degree (4 Year Program)
- At least 5 years of oncology nursing experience
- Ability to work across business lines to address strategic issues of importance and ability to work on multiple projects at once.
- Outstanding strategic thinking and management skills.
- Excellent communication/presentation skills with ability to communicate effectively to varying audiences.
- At least 7 years of oncology nursing experience
- Experience in program development
- Experience as a nurse navigator and / or patient educator in oncology
- Experience in leadership
- Experience in customer service