The Director of the Comprehensive Stroke Program plans, organizes, directs and monitors the activities of the services provided in the Stroke population including daily management of the Comprehensive Stroke Program at Johnson City Medical Center. The Director has responsibility to develop a communication network with the Operating Room, Recovery Room, Emergency Department, Interventional Radiology, appropriate nursing units and the physicians. As it pertains to the facilitation of established programs, this individual serves as the interdisciplinary team leader to provide management of the patient’s care from pre-admission through post discharge. Manages the quality of clinical management, effective discharge planning process and patient/family education process. Responsible for coordinating education sessions and special events. Assures that all team members are adequately trained and competent to work with the Stroke Patient population. Assists with education/orientation of team members as needed.
The Director serves as the Leader for the Comprehensive Stroke Program. The Leader drives strategic planning and operational business plan development for the program. The Director is accountable for practicing fiscal responsibility by working with department managers in developing realistic annual operating and capital budgets, conserving resources and monitoring expenditures to ensure they remain within budgeted parameters.
The Director is responsible for strategic planning in conjunction with the Medical Directors of the Program supporting JCMC’s Mission and Vision; developing long term and short term goals and objectives. Responsible for implementing program changes to ensure program success as patient’s or physician needs change and/or any evidence based care changes associated with the Program. The Director is responsible for communicating, coordinating and tracking services provided within the Stroke Program. This will involve collecting and compiling outcomes data and assisting with implementing changes to processes for quality improvement.
This position is responsible for assisting managers maintain qualified staff needed to provide quality service and for monitoring the activities of subordinate managers to ensure that ongoing educational opportunities, including attendance at hospital-wide programs are provided and that employees are treated with dignity, fairness and consistency within the guidelines set forth in the Human Resource Personnel Policies and Procedures. The Director is accountable for maintaining harmonious interactions between departmental personnel and their customers, including patients, family members, visitors, physicians, clergy and other hospital employees including the general public.
The Director must possess excellent interpersonal communication skills and function as a liaison between physicians, interdisciplinary treatment team and the community in general as well as all aspects involved with marketing the program. Responsible for keeping all marketing and education materials up to date and in good supply. The Director is expected to set an example for all employees with a commitment and loyalty to JCMC by openly supporting and participating in health system projects and events. Must be able to work as a team member due to the nature of the job by communicating effectively with team members and providing an open dialogue for solutions. The ability to speak before groups is essential as this person will be responsible for leading community and patient education events related to the Stroke Program.
The Director should be committed to continuing education and current information in order to keep abreast with the very changing demands of the position and developments in health care.
The Director participates in performance improvement through the Value Optimization System (VOS) to ensure that variances from the expected standard of care are reported, investigated and corrected with input from the team members, patients and medical staff. Active participation in VOS performance improvement activities in operational excellence, service excellence and customer service is expected of the Director.
MSHA expects that every team member will role model Patient-Centered Care behaviors and be guided by MSHA’s Values and the Principles of Patient Centered Care. Every member of MSHA’s leadership team is accountable for coaching and monitoring reporting team members to ensure that the standards and initiatives of Patient-Centered Care are a living reality in their work units/Departments.
Job duties of this position may require access to protected patient information (PHI). The team member will be accountable for appropriate use of the record and compliance with all confidentiality and security policy and procedures related to use, access and disclosure of PHI.
MESHA expected all team members to comply with Federal civil rights laws and regulations. Team members will not discriminate, exclude people or treat anyone differently because of age, race, color, national origin, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression.
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Education and Experience
- Master’s Degree in nursing, healthcare administration, business or related field required.
- Graduate of an accredited school of professional nursing with current Registered Nurse license in the appropriate state.
- Three or more years of progressive health care experience, neurology background preferred.
- Must have appropriate leadership experience in order to work with multiple departments and levels within the organization.
- Knowledgeable of marketing and public relations with program development and implementation skills.
- Excellent leadership skill as demonstrated by proven record of achievement. #CB