Director - Community Based Case Management in New York, NY

$80K - $100K(Ladders Estimates)

Housing Works   •  

New York, NY 10001

Industry: Education, Government & Non-Profit


Not Specified years

Posted 55 days ago

Directors in the Community Based Case Management Program are responsible for the clinical and administrative oversight of the program, which serves low income clients living with chronic medical or behavioral health issues, many who also have unstable housing. The Director will ensure that that the program is meets quality and fiscal benchmarks, while maintaining compliance with internal and external program standards. As a leadership position in the organization, the Program Director participates in cross-departmental quality improvement and integration activities, and is expected to exemplify the Agency's core values and help operationalize the strategic vision and mission


• Establishes collaborative working relationship with other Health Home provider organizations in the borough and within the lead Health Home's network.

• Functions as the primary clinical liaison to the lead Health Home

• Participates in internal and external committees and workgroups

• Performs appropriate Quality Assurance to ensure standards for Health Home core services are being met

• Monitors the client enrollment process into Health Home

• Ensure that Borough programs meet its overall target of monthly enrollments.

• Providing clinical support and site supervision to program director and site supervisor

• Ensures effective communications among all programmatic sites and billing department

• Monitors Health Home related information for accuracy and timely submission

• Consistently exhibit Housing Works core values

• Performs other duties as requested


• Achieve set performance targets related to process indicators, clinical outcomes, population health initiatives, and HCBS operations, etc.

• 95% of Care Managers review their own performance score-cards on a monthly basis.

• 95% of members dually enrolled Health Home and Housing Works Primary Care services have a primary care visit within the last six months.

Minimum Requirements


• Master's Degree in Social Work (LMSW or LCSW), Nursing (RN), Psychology, Public Health (MPH) or other related field.

• Minimum three years supervisory and administrative experience

• Ability to supervise, manager and provide leadership to all staff members and trainees

• Ability to work in a team management system and use data to establish program priorities

• Ability to communicate well both written and oral

• Proficiency in Microsoft Office

• Good organizational and multi-tasking skills

• Understanding of chronic medical conditions, homelessness, substance use and mental illness

• Knowledge of City, State, and Federal entitlement systems

Valid Through: 2019-10-18