Director, Communications

Santander Consumer   •  

Dallas, TX

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 69 days ago

This job is no longer available.

  • Promotes Santander to key internal audiences in support of the business/strategic plan, mission and vision, and brand promise.
  • Develops Communications strategy and determines budget for the supported businesses and the corporate events function – in collaboration with the home office, and leverages content produced across the team and organization.
  • Supports and facilitates a collaborative management approach with the Communications and Events leadership at the Santander US level.
  • Builds effective relationships within the business and with key customers to improve the communication and identification of key priorities while managing expectations and delivering solutions that drive business growth. Proactively provides counsel to key internal stakeholders on communications solutions to help achieve business goals.
  • Serves as a trusted advisor to business partners across the company to ensure communications objectives are met.
  • Works closely with stakeholders in the company who also have communications functions embedded in their lines of business – e.g. HR, Operations communications and Marketing communications.
  • Oversees design and production of written and digital communications materials.
  • Develops proactive plans that drive and support the company strategy with an eye towards building an employer brand grounded in Santander’s brand purpose.
  • Manages internal issues and crisis communications, and partners with key business partners to develop communications strategies and messages for key issues that impact the company.
  • Advises on thought leadership strategies and create valuable platforms to advance Santander’s mission and experts.
  • Drafts messages, presentations, executive communications, internal communications, and other materials, as necessary.
  • Liaise with communication team members and others across the company, providing a connection to groups, divisions, and technologies, related to the businesses supported.
  • Monitors and evaluates results of communications programs, using specific metrics to track progress and insights for continuous improvement.
  • Serves as the Communications representative to the HR leadership team, and for a variety of governance, risk and compliance functions, including – but not limited to – risk assessments, vendor/procurement process, budget development, business continuity, and internal/external audit requests.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Supports and facilitates a collaborative management approach with the Communications and Events leadership at the Santander US level.

Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.


  • Education –
    • Bachelor’s Degree: in communications, marketing, public relations, journalism or an equivalent field.
    • or equivalent work experience
  • Experience –
    • 9-12 years of experience in corporate communications and social media.
    • 9-12 years of experience leading a team.
    • 9-12 years of experience with copywriting, editing and marketing strategies in particular, online strategies and search engine optimization.
    • 9-12 years Web development experience including content production.
  • Skills & Abilities –
    • A strategic and analytical thinker, excellent business acumen and understands the global footprint
    • Advanced proficiency with MS Office Suite and database applications
    • Excellent verbal and written communications skills (strong track record in executive communications)
    • Strong project management skills with an exceptional attention to detail
    • Fosters a can-do, roll-up-your-sleeves, customer-focused environment emphasizing teamwork, collaboration, flexibility and strategic thinking
    • Proven ability to build relationships across a diverse organization, fostering trust and credibility
    • Exceptional speech-writing and presentation development skills and strong PowerPoint skills
    • Ability to turn complex ideas into relatable stories easily understood by a broad audience
    • Collaborative approach to working with colleagues and strong interpersonal skills
    • Strong leadership skills
    • Ability to manage sensitive and confidential situations
    • Flexible, resilient and problem solver
    • Both a strong team player and an independent worker
    • Demonstrated ability to allow objective judgment and discretion as necessary