Director - Cloud and DevOps

Live Nation Entertainment   •  

Scottsdale, AZ

Industry: Media


11 - 15 years

Posted 102 days ago

This job is no longer available.

The Role:

Ticketmaster is looking for a Director - Cloud and DevOps to lead our growing team of developers /operations gurus with a service reliability mindset. A successful candidate will have a passion for automation, monitoring, self-service and cloud-based technologies. If you are a technical leader who is passionate about DevOps and can lead teams, this role is for you!

This is a technical based management position focusing on development, leadership and oversight of Site Reliability Engineers.

What the job is:

  • Maintain 24x7 production environment with a high level of service availability. Perform quality reviews, manage operational issues
  • Interface with Dev/QA/OPS teams to identify root cause analysis and re-instrument triggers to prevent future network degradation and outages
  • Provide leadership and direction to SRE & DevOps staff that are responsible for break-fix, uptime and reliability for core services, distribution, and customer access network elements and related interfaces
  • Partner with development teams in defining and implementing improvements in service architecture
  • Implement automation and orchestration for manual processes required to operate and deploy cloud services, be at the heart of developing new ideas into internal OPS/SRE tools by working closely with advanced technology and high IT professionals
  • Provide leadership and managerial coaching to SRE & DevOps management team across all company’s locations
  • Set clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and operations management teams
  • Participate in company-wide initiatives to develop design patterns, and champion them on the relevant R&D teams

What a qualified candidate should possess:

  • 10+ years of proven experience in support or development globally distributed cloud SaaS services with demonstration Director-Level Management experience
  • 3+ years of hands-on experience provisioning, managing and troubleshooting infrastructure in both private and public cloud (AWS preferred).
  • Experience with automation/configuration management using either Puppet, Chef or Ansible
  • Expertise in setting and driving standard process in which the DevOps and NOC teams operated
  • Extensive experience with Windows servers, Remote Desktop setup and Powershell scripting
  • Experience with centralized log management solutions such as Splunk, Grafana or Prometheus
  • Ability to use a wide variety of open source technologies and cloud services including micro services
  • Deep understanding of the software delivery process with the ability to implement and enforce that process across the organization
  • Excellent project management skills. Understands the difference between waterfall, agile, scrum and any other project management tools to effectively strike the right balance.