Director Clinical Services

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 11/01/17
Springfield, MO
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 11/01/17

Current Compassus Colleagues: Please apply via Workday.

At Compassus, our mission is to provide hospice care to terminally ill patients and their families with Compassion, Integrity, and Excellence. The Colleagues of Compassus are committed to keeping The Hospice Promise by delivering the highest quality of care, serving the needs of patients and families and spreading the stories of hospice to those whom they come into contact. Our goal is to provide the greatest possible comfort and care for those who experience one of life’s most intimate and challenging moments.

Compassus also provides palliative care to improve quality of life for patients and families who may also be seeking aggressive treatment for their serious illness. Compassus palliative care services can offer relief from symptoms and pain and a care plan based on your values and needs.


The Director of Clinical Services is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Hospice Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Program, between the Program and other Company departments, and between the Program and all external stakeholders. The Director of Clinical Services directs and manages the interdisciplinary team in meeting the needs of the hospice patient and family in a manner consistent with the guidelines and policies of Hospice Compassus.  S/he communicates patient information to the business office and promotes a positive working relationship with the family, physician, and other agencies. May serve as Program’s Alternate Administrator, responsible for carrying out administrative and management functions and oversight in the absence of the Executive Director/Administrator. May carry caseload due to ebb and flow of patient census. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.


  • Supports corporate policies, goals and objectives.
    • Establishes departmental goals consistent with corporate goals and objectives.
    • Promotes a positive working relationship between corporate and agency personnel.
    • Facilitates appropriate upward and downward communication.
    • Communicates identified needs and potential solutions to appropriate administrator.
    • Promotes staff development and professionalism.
    • Implements corporate policies, procedures, and guidelines.
  • Oversees Case Managers’ direction ofpatient careactivities.
    • Conducts interdisciplinary team meetings.
    • Oversees the Case Manager’s development of the plan of care in accordance with hospice philosophy.
    • Supervises patient and family care as specified by the plan of care, assessing appropriateness, continuity, service, and quality of care.
    • Oversees the Case Manager’s consultation with the medical director regarding attending physician orders and patient needs, as related to the plan of care.
    • Oversees to ensure that patient’s recertifications are discussed and completed in a timely manner.
  • Manages all members of the IDT:  scheduling, productivity, mentoring and monitoring, 1x1’s, pay practices and timekeeping, and expense reports.
  • Communicates patient status information to the business office.
    • Oversees that Case Manager orders the correct equipment, supplies, and medications and that the program is billed appropriately.
    • Oversees the communication of patient information (admissions, deaths, respites, changes in level of care, etc.) via the Cerner system.
  • Promotes positive working relationship with family, physician, andotherfacilities.
    • Oversees the communication with the attending physician to ensure continuity and quality of care.
    • Oversees and ensures that Case Manager or discipline notifies all appropriate parties (IDT, physician, pharmacy, DME, etc.) of condition change or death.
    • Oversee the management of medication changes.
    • Oversees the arrangement of emergency transportation, as indicated.
    • Oversees the arrangement of inpatient respite or GIP stays for crisis intervention and/or symptom management.
    • Makes marketing visits and provides in-services to contract facilities, as appropriate.
  • May haveRN Case Managerresponsibilities.
    • Participates in on-call duty as needed or as back up to on-callnurse, performs patient admissions and visits as needed.
    • May carry caseload due to patient census ebb and flow.
  • Regular attendance is an essential function.
  • Other duties as assigned or performed.


Directly supervises up to 30 colleagues. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training and terminating (with administrative approval) all interdisciplinary staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining colleagues; addressing complaints and resolving problems. Acts as Executive Director as needed to cover absences.  Ensures maximum utilization of resources. Promotes a positive and collaborative culture.

KNOWLEDGE AND SKILLS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Registered Nurse with minimum of three years in Healthcarerequired, preferably in SNF, Home Health or Hospice setting.  Bachelor’s degree strongly preferred.  BSN a plus. Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.


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