Director – Clinical Outcomes

Industry: Hospitals & Medical Centers


5 - 7 years

Posted 57 days ago

This job is no longer available.

Job Summary:

The Director of Clinical Outcomes is a registered professional nurse with comprehensive responsibility for the assessment, problem identification, outcome identification, planning, implementation, and coordination of all processes which impact the quality and quantity of care delivered to the patients of specific age groups identified by the standards of care. The Director assures evaluation of clinical care processes and patient outcomes and directs plans that lead to consistent positive patient outcomes. The Director provides leadership in the delivery of care and nursing practice both in the clinical unit and the organization. The Director communicates with all levels of clinical staff, interdisciplinary teams, executive leaders, and other stakeholders to drive accountability and consistency. This leader is a collaborator with strong emotional intelligence and directs the overall nursing care delivery and clinical performance, ensuring standardization of practice and alignment with organizational strategies. The Director of Clinical outcomes drives performance metrics, analyzes data trends, and coaches nursing teams to improve performance. This leader is involved in all state and federal regulatory compliance requirements and visits. The Director evaluates current programs, leads improvement strategies, and develops business plans that optimize performance. Informs and advises the region/corporate and campus leaders by participating in applicable committees/taskforces as needed. The Director acts as an advocate for the protections and rights of individuals, families, communities, populations, healthcare providers, nursing, other professions, institutions, and organizations, especially related to health and safety. The Director accepts organizational accountability for services provided to recipients and participates in planning the success of patient experience and outstanding customer service activities. The Director promotes a learning environment that is open, respectful, and promotes the sharing of expertise to promote the benefits of health outcomes. The Director develops both unit activities that support the elements of extending excellence. Has knowledge of and adheres to the AdventHealth Corporate Compliance Plan, related practice standards such as the ANA Code of Ethics, the ANA Scope and Standard for Nursing Practice, State Board of Nursing Practice Act, the AONE Nurse Executive Competencies, and the rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. In addition, the Director actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Strong organization skills
  • Excellent analytical and problem-solving skills
  • Effective oral and written communication skills, with the ability to lead teams through process changes and sustainment.
  • Effective computer skills, particularly Microsoft Office Outlook, Word, Excel
  • Competency in personal leadership abilities
  • Ability to develop and mentor others to their optimum levels of skill and professionalism
  • Business and human resources skills as they relate to assigned areas of service
  • Competency regarding communication and relationship building
  • Leadership skills through timely, appropriate decisions and organizational ability with appropriate priority setting.
  • Knowledge of regulatory standards (CMS, OSHA, Specialty Standards) (Preferred)
  • Change Management training (Preferred)
  • Bachelor's degree in Nursing (BSN) or relevant field
  • Master's degree in Nursing or relevant field (Preferred)
  • Five (5) years' experience in nursing
  • Two (2) years' experience in leadership roles in a comparable health care entity
  • Experience in the clinical setting related to area(s) of specialty

Licensure, Certification, or Registration Required:

  • Current valid state of Florida or multi state license as a Registered Nurse

Job Responsibilities:

Demonstrates, through behavior, AdventHealth Orlando's service standards.

  • Scope of Responsibility:
  • Direct operational responsibility for the oversight and evaluation of clinical outcomes and clinical process measures for standardization working with staff and leaders for consistent positive patient outcomes.
  • Drives performance metrics, analyzes data trends, and coaches nursing teams to improve performance. Engage campus nursing staff and leadership to be accountable for high quality practice.
  • Manages all campus performance improvement activities related to clinical outcomes. Develop and/or conducts PRC (Performance Review Committees) as needed.
  • Responsible for the successful implementation and sustainment of processes in patient care areas that support clinical teams to be able to deliver high quality, compassionate care.
  • Collaborates with ACS team on a regular basis to ensure strategies are aligned. Provides support to the clinical team for implementation and deployment of projects. Chairs/Co-Chairs ED Core and Clinical Regulatory Specialist/Educator meetings.
  • Compliance/Regulatory Responsibility:
  • Direct accountable for assuring compliance with state and federal regulatory bodies. Provides evidence of performance with DNV and other regulatory requirements. Operationalizes and assures compliance with Centers for Medicare and Medicaid (CMS), Occupational Safety and Health Administration (OSHA), Center for Disease and Prevention (CDC) and Patient Safety regulations at the campus level. Adheres to applicable practice standards that relate to their area of specialty.
  • Direct responsibility for state and regulatory readiness and
  • Leads and coordinates all campus regulatory agency visits (planned and unplanned).
  • Supports at the System level with regulatory agency visits (planned and unplanned).
  • Monitors the accuracy of the ED Regulatory log of patients registered for care.