This position is responsible for planning, organising, directing and evaluating the Clinical Informatics efforts at Cleveland Clinic London across the continuum of care. Partnering with the Director of Clinical Applications, assumes joint responsibility for the design, development, implementation and ongoing administration of clinical information systems for CC London. Provides consultation to all departments regarding recommendations for improvements related to informatics and clinical practice. Oversees all projects related to clinical information systems and serves a strategic role as IT liaison to clinical and business units. Works with key stakeholders to integrate electronic applications into CC London clinical and revenue cycle operations in order to provide quality care and cost efficient services which are aligned with CC London priorities. This IT leader remains tightly aligned and accountable to clinical leadership.
- Collaborates and partners with CC London C-suite, leaders, other Directors, and key stakeholders in identifying and implementing innovative models and best practices within clinical informatics.
- Partnering with the Chief Medical Information Officer, provides facility vision, leadership and clinical/ technical advice related to clinical applications, process and workflow design, data management and related processes.
- Provides strategic and tactical leadership to manage the impact of changes on clinical applications on the delivery of patient care and member services, including escalating change requests, planning upgrades, facilitating planned downtime, communicating changes to end users and leadership, and translating impacts and training needs to Education departments for training purposes.
- Direct HR supervision of the Informatics team, including Clinical Informaticists, Informatics Trainers, Informatics Support Specialists and administrative caregivers.
- Advocates use of clinical applications and directs development and implementation of changes to the CC London build team and to EPIC to improve quality, care experience, and efficiency across the continuum of care.
- Represents clinical applications at governance committees, and other CC London workgroups.
- Manages clinical applications to achieve a high level of customer satisfaction w/ emphasis on customer service and highest standards of quality and innovation.
- Provides oversight to all requests for hardware for clinical operations and for the optimization of all hardware usage from a clinical perspective. Prioritizes all requests utilizing stewardship principles and best practices.
- Provides short- and long-term program planning and management, consultative, and strategic planning services in areas of clinical informatics in collaboration with medical, nursing and allied health colleagues. Develops plans and implements new and revised information systems, ensures communication among employees, and facilitates adherence to established programs and policies
- Collaborates with other IT Directors to determine the capital expenditure plans for IT year to year for prioritization of CC London strategic projects
- Coordinates and facilitates on-going clinical application evaluation including: user accuracy, data integrity, and system reliability.
- Develops and implements action plans as needed to support user accuracy, data integrity and system reliability.
- Manages the operational and professional development budget for the Informatics Department.
- Participates in change evaluation and supports leaders and end-users in the process of seeking methods for improvement of patient care, controlling costs for rendering care and maintain quality benchmarks through the use of information technology.
- Serves as a liaison between operations and other teams to communicate and facilitate system modification to meet user needs.
- Ensures appropriate utilization of information systems and ensures end users' initial training and ongoing competencies are maintained at required proficiency level.
- Participates in interdisciplinary and process improvement teams to identify potential future uses of clinical applications and potential improvements in the current use of the systems.
- Identifies and resolves workflow issues by directing the Informatics team in analysing workflows, rounding on units, and conducting ad-hoc training, and ensuring appropriate utilization of clinical applications.
- Manages the IT downtime processes for CC London where they relate and interface with clinical caregivers.
- Other duties as assigned.
- Bachelor’s degree in Nursing or U.K. equivalent educationqualifications is required.
- Master’s degree in Nursing/ Healthcare/Management/ Administration/ Informatics field is preferred.
- None required.
Complexity of Work:
- Experience in operational and strategic planning and resources and personnel management,
database management and computer networks.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- All employees will embrace the CC London mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.