Director, Client Services

Medidata Solutions   •  

Virtual / Travel

Industry: Technology


11 - 15 years

Posted 153 days ago

This job is no longer available.

Your Mission:

Responsible for the overall relationship management of client accounts and day to day activities and to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

Your Competencies:

  • Management of APM, PM, SR PM, ED's, Sr ED who are responsible for one or more larger more complex projects with a focus on delivery of the scope on time, within budget and with a high quality outcome
  • Provide general oversight and management for (sub) Business segment clients
  • Provide financial management activities for one or more client budgets as well as preparation and execution of Statements of Works and Change Orders
  • Oversight in the budgeting and engagement authorization process
  • Generate Professional Services proposals and support prospecting activities
  • Maintain appropriate project/client documentation within e-binders for one or more projects/clients
  • Maintain high client satisfaction by providing proactive communication and issue management
  • Support the activities that will result in the expanded use of the Medidata Applications and Services
  • Develop client relationship as “trusted advisor” role through effective proactive project management
  • Provide guidance and consulting to clients around the best use of the Medidata Applications
  • Is Deep Subject Matter Expert in at least 3 Medidata Applications through the delivery of workshops and other consultancy activities
  • Manage 2-5 resources reporting to the Director, Client Services, which includes activities such are hiring, performance management, coaching, mentoring, disciplinary actions, etc
  • Assures compliance with Medidata’s standard project management methodologies and Medidata SOPs and mentors other project resources
  • A very good understanding of clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology
  • Excellent verbal/written communication and organizational skills
  • Excellent computer skills, public speaking, presentation and teaching skills
  • Proficient with MS Office suite, Word, Excel and PowerPoint
  • Excellence with MS Project, project development and management
  • Self motivated, able to work remotely and able to assume responsibility in a professional manner
  • Prior management experience
  • Strong project management skills
  • Is proficient in the use of all relevant Medidata internal systems
  • Strong interpersonal skills
  • Travel expectations up to 40% – 50%, national / international

Your Education & Experience:

  • Master degreerequired (analytic discipline a plus)
  • Over 10 years relevant experience in clinical/biomedical and/or software development environment
  • 2-5 Years line management experience
  • Prior professional services project financialexperiencerequired
  • Prior services delivery experiencerequired
  • Electronic Clinical Data Management (eCDM) software consulting experience desirable