Director, Client Services in Denver, CO

$200K - $250K(Ladders Estimates)

Guild Education   •  

Denver, CO 80202

Industry: Education, Government & Non-Profit

  •  

8 - 10 years

Posted 55 days ago

Guild operates on the cutting edge of the Future of Work, partnering with the United States' largest companies to innovate on how to educate and up-skill millions of employees. These employers span industries, with a particular focus on employers with large populations of front-line employees, including Financial Services, Retail, Restaurants and Telecommunications. The Client Services team is specifically focused on owning these employer relationships, following their decision to join the network. Using a mix of strategic consulting, customer success and commercial orientation, the team manages and grows these large, strategic client relationships.

As a Director, Client Services, you will work across a concentrated set of clients to:

  • Manage cross-functional client teams to ensure high quality and efficient delivery of overall client service
  • Manage overall account strategies, outlining a clear roadmap for both success across Guild's commercial outcomes, the employer's strategic initiatives and their employee's educational goals
  • Develop long-term strategic relationships with current and new employer partners, identifying the unique needs and how they can best be served by Guild's offerings
  • Earn trust and increase client satisfaction through partnership support, insights, and strategic initiative execution that make Guild their most valuable partner
  • Collaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns


You are a strong fit for this role if you have:

  • 8+ years of total experience in management consulting, software-as-a-service client services or similar
  • Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business' success
  • Strong commercial orientation, with experience leading up-sell and/or consumption-based growth; Experience on new sales welcome but not required
  • Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, humility, and diplomacy at senior levels
  • Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
  • Strong organization and team management, with a high attention to detail and the ability to keep track of both the high level progress and the small details
  • Examples of how you've successfully taken a data-driven approach to account management to increase client satisfaction
  • Experience engaging cross-functionally with a broad range of internal and external stakeholders
  • A drive to work hard and a plan for how you can refresh/recharge while working in a startup
  • Something else? Wonderful, we're curious to learn more about you!


Valid Through: 2019-10-14