Director Client Service in Omaha, NE

$200K - $250K(Ladders Estimates)

First Data Corporation   •  

Omaha, NE 68101

Industry: Finance & Insurance

  •  

8 - 10 years

Posted 45 days ago

This job is no longer available.

Position Description Overview

Position will be responsible for managing team of resources responsible for project and service delivery of output (statement, letter, plastic) initiatives.


Job Responsibilities

  • Develops and executes strategy to deliver day to day service solutions and/or proactive service solutions to top tier Clients OR develops and executes strategy to support departmental needs including training, standard operating procedures, client information database, BIA/BCP, workflow management, strategic projects, and incident response management.
  • Leads a functional area responsible for complex problem solving, identifying and implementing solutions for service trends, soliciting and understanding Client needs, and managing the holistic operational Client relationship OR Leads a functional area responsible for identifying process inefficiencies and implementing solutions.
  • Partners with the functional areas within Fiserv to ensure alignment of goals and objectives and acts as the central point of contact for the organization.
  • Creates and maintains a motivational work environment.
  • Hires, develops, and manages employees.

Scope of Job

Manages team(s) and/or individual contributors.

Job Requirements

  • 4-year college degree.
  • 7 to 10 years of payment processing experience, or 5+ years of payment processing experience and 3+ years of project management experience.
  • Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independently with little management guidance.
  • 5+ years of multi level exempt management experience.

Competencies

  • Operations
  • Consulting
  • Measurement of Effectiveness
  • Quality Management
  • Customer Support
  • Customer Support: Trends & Directions
  • Customer Support Policies, Standards and Procedures
  • Customer Support Service Agreements
  • Customer Support Operations
  • Solutions Development


Valid Through: 2019-10-2