Director Client Relationship Marketing (CRM) Strategy

8 - 10 years experience  • 

Salary depends on experience
Posted on 03/27/18
Chicago, IL
8 - 10 years experience
Salary depends on experience
Posted on 03/27/18

Responsibilities:

  • Set and maintain a strategic vision and roadmap for Retail Client Marketing at TD Ameritrade, based on client needs & insights, current and potential enterprise capabilities, business strategy & brand purpose, and industry trends
  • Translate strategy into client-centric marketing activities within the CRM team, identifying impacts and dependencies for other Marketing functions & activities; includes application to existing activities as well as introduction of new activities
  • Lead Segment & Lifecycle Marketing, Sales Enablement, and Client Channel Management teams to deliver positive client and business outcomes
  • Partner with other Marketing functions and non-Marketing stakeholders to achieve shared outcomes, negotiate prioritization, align channel strategies, and drive the implementation of best practices
  • Maintain an analytically-driven continuous-improvement process including test-and-learn optimization
  • Provide guidance, coaching and development opportunities appropriate to each direct report’s individual needs. Perform all necessary management functions.
  • Communicate the Retail Client Relationship Marketing vision and roadmap to stakeholders within Marketing, Product, Sales, Service, and Technology
  • Infuse the organization with a Customer Relationship Management mindset that extends beyond Marketing or Technology solutions, creating  advocates for more client-centric strategy development, processes, and capabilities across the enterprise
  • Identify business and technology projects that can benefit from a CRM approach, or can accelerate the CRM roadmap, and engage them in achieving the broader vision
  • Assist in leading the orchestration and governance of content development & distribution, to maximize client value and business return
  • Assist in leading the orchestration and governance of client experience activities across channels, to improve alignment, foster consistency, and apply best practices
  • Translate CRM Roadmap into business capabilities and technology requirements
  • Partner closely with Marketing Technology Office to scope, sequence, and prioritize technology needs relative to the CRM Roadmap and other competing Marketing priorities    Develop and pitch business cases to fund technology roadmap
  • Maintain oversight of sponsored technology projects to ensure strategic alignment, prioritization, and functional delivery against requirements
  • Stay informed of adjacent & interdependent technology projects to help drive synergies, efficiencies, and alignment
  • Operate within an Agile product development framework to maximize speed-to-market of value delivery
  • In-flight projects include: Householding, Master Data Management, Offer Management System, Client Preference Center, Campaign Optimization, Sales Enablement Tools, Content Management System, and Salesforce.com upgrade

Requirements:

  • 4 Year college degreerequired in a related field
  • 8-10 total related experience
  • 5+ years management experience
  • Ability to travel 25%
  • Strong expertise in Client Relationship Marketing strategies, techniques, and best practices
  • Experience working in financial services or other account-based industries preferred
  • Proven experience driving successful change management in large organizations
  • Understanding of the Brokerage industry and products preferred
  • Familiarity with new marketing strategies and technologies
  • Innovative with the ability to strategize and implement new ideas
  • Familiarity with CRM tools such as SalesForce, Adobe, or other related technology products
  • Proven ability to operate successfully in large organizations
  • Strong understanding of analytic-driven marketing decision making and basic test-design approaches
  • Excellent interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers.
  • Ability to think critically, solve problems, make decisions and build trust across the organization.
  • Ability to effectively envision, develop, and implement new strategies to address competitive, complex business issues.
  • Ability to lead multiple high-performing teams; successfully lead initiatives, projects and activities that support departmental and organizational goals
  • Expert in general management knowledge and skills such as departmental goal setting, planning, budgeting and personnel administration
  • Military education or experience may be considered in lieu of civilian requirements listed.

ID# 2018-15643

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