Director, Client Leadership in Los Angeles, CA

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Industry:

Retail & Consumer Goods   •  

5 - 7 years

Posted 7 weeks ago

As a Director within Client Leadership, you'll leverage your expertise and our best-in-class study solutions to provide business insights that matter to our clients. You will be responsible to translate data into compelling stories, manage account project activities, and nurture relationships with our clients through day-to-day interaction on strategic accounts.

KEY OUTCOMES

As a Director, your responsibilities will include:


  • Insights Delivery. Craft compelling stories, working independently to translate data into insights that address key client business issues.
  • Client Management. Interact with clients on a day-to-day basis, professionally responding to client questions, advising clients to proactively address needs and solving business problems that drive client satisfaction. Present findings to clients.
  • Project Management. Manage account activities, partnering across departments to ensure smooth delivery. Activities include: logic checking deliverables, creating shells for analysis, invoicing, uploading database forms, managing timelines, ad hoc requests
  • Team Management: Mentor and train entry level employees.

CAPABILITIES

To succeed, you will need:


  • 5+ years experience managing high volume quantitative research studies, interfacing with clients to proactively deliver on agreed KPIs.
  • Bachelor's degree in Marketing, Social Sciences or related field, Masters preferred
  • Proven experience consulting and interfacing with clients
  • Experience using quantitative analytical techniques such as regression and factor analysis.
  • A flair for building new and nurturing existing relationships with clients and internal stakeholders.
  • Excellent verbal and written communication with internal/external clients using logical reasoning and problem-solving skills.
  • Natural curiosity, a can-do attitude and comfort with ambiguity.