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Director, Client Experience (CX) in Denver, CO



$80K - $100K*


Operations Management


Not Specified

Job Description

The Director of Client Experience is responsible for providing both strategic and tactical leadership for their team and portfolio of business. Outside of CX operations, they also work closely with the Sales, Technical Support, Marketing, and Product to ensure workflows, offerings, and communications exceed client expectations.


  • Proven leader with client management expertise able to develop, implement, and inspire excellent performance standards
  • Experience in coaching Account Management teams to expand and retain business
  • High emotional intelligence in order to best find, support, and develop talent
  • Skilled in relationship management internally and externally
  • Adaptable to frequent change across a growing organization
  • A proven track record for advocating for the client in all circumstances
  • Data-driven planner and decision-maker; skilled in systems like Salesforce

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Valid through: 2020-4-2

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