Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.
Serve as Atos primary point of contact for ATOS managed service delivery providing leadership and governance to deliver customer services to contract. The SDM shall have responsibility for the support tasks performed by service delivery teams.
12+ years experience with general Understanding of End-User Computing Services including Deskside Support, Depot Services, Asset Managements, Service Desk, Infrastructure and Incident Management ITIL best practices.
- Serve as primary contact for operations of the Contract.
-Provide primary escalation contact for operations issues.
-Review monthly reports and metrics.
-Coordinate operations-related meetings regarding the relevant SOW or business area.
-Interface with Third Parties as necessary for operational issues.
-Assist Client with contract management to the extent required pursuant to the Agreement.
-Monitor Service Level performance and coordinate Service improvement plans.
-Serve as the contact for definition and approval of Additional Services.
-Respond to Client requirements with the integration of appropriate Resources.
-Coordinate Client Service Requests and new service opportunities.
-Coordinate the Change Management process.
-Coordinate IT production planning with Client and Third Parties.
-Attend and conduct regularly scheduled status and review meetings.
- P&L budgeting, forecasting and expense management.