Director - Claims in Atlanta, GA

$200K - $250K(Ladders Estimates)

Berkley MidAtlantic Group LLC   •  

Atlanta, GA 30303

Industry: Finance & Insurance


8 - 10 years

Posted 56 days ago


Supervise and direct work of Claims Associates, Claims Specialists, Senior Claims Specialists, and Senior Complex Claims Specialists. Monitor conformance of claims personnel to industry and company standards, procedures, and objectives. Be responsible and accountable for departmental results.

Duties and responsibilities:

  • Provide technical oversight and direction to claim professionals at all levels
  • Act as key decision maker in determining claim values and resolution strategies
  • Maintain a diary on all claim files of direct reports
  • Conduct performance appraisals of direct reports, and provide professional development guidance and opportunities
  • Work closely with claim professionals on claims over their authority levels
  • Assist claim professionals in preparing reports for management
  • Contribute to profitability by supervising adherence to Best Practices to achieve optimum financial results
  • Work to build team commitment and promote a positive climate within the team
  • Develop and maintain positive customer relationships and provide superior customer service
  • Work cooperatively with other claim teams and other departments within the company
  • Act as mentor and assist professional development of direct reports.
  • Identify procedural, technical, or personnel opportunities and/or issues
  • Recognize and investigate fraud
  • Meet all State licensing requirements
  • Adhere to all statutory regulations, Unfair Claims Practices acts, and corporate Best Practices
  • Perform other duties and/or projects as assigned


  • Bachelor's Degree preferred
  • Eight (8) or more years claims handling experience or equivalent experience.
  • Three (3) to five (5) years of previous managerial experience.
  • A strong functional knowledge of the insurance industry, including legal and regulatory environments.
  • Technical knowledge of Construction Defect, Commercial/ Residential Wraps, Bodily Injury on a national basis a must.
  • A strong functional knowledge of substantive laws and legal procedures.

Attributes and skills necessary for managing claim professionals in primary excess and surplus lines, including:

· Ability to guide individuals and groups toward task accomplishment

· Willingness and ability to act as positive role model

· Ability to challenge and develop claim professionals to help them achieve their maximum potential

· Effective problem solving (identifying issues and effective solutions)

· Sound decision making

· Willingness to delegate decision making down to appropriate levels, to build confidence and promote ownership

· Commitment and dedication to job responsibilities

· Ability to adapt to changing job requirements

· Providing criticism in a constructive manner

· Focus under stress

· Accuracy

· Strong organizational ability

· Clear, concise, and complete verbal and written communication

· Proactive consideration of customer needs and concerns

· Positive attitude

· Interest and willingness to learn

· Acting with integrity

· Commitment to continuous improvement

· Willingness to help others

· Ability to build collaborative working relationships within overall organization

· Ability to work on multiple projects or assignments

· Ability to exercise strategic thinking

· High level of self-motivation

· Ability to manage own personal development and encourage others to do the same

· Behavior promoting corporate values

Valid Through: 2019-10-17