$200K - $250K(Ladders Estimates)
Provides direction and guidance to customer service, claims processing, and/or appeals staff for multiple operational areas.
•50% Directs customer service, claims processing, and/or appeals staff in ensuring prompt and accurate processing of items and inquiries. Develops and supports strategic initiatives to enhance provider and customer satisfaction.
•20% Works closely with areas to track performance and develop measures of success. Implements process improvements.
•10% Identifies system limitations and serves as project leader on system enhancements and updates.
•10% Leads and supports achievement of departmental, divisional, and corporate strategic objectives. Collaborates with other functional areas to resolve multifunctional issues. Provides necessary assistance and resources when necessary.
•10% Develops and monitors budget and resources for all assigned areas. Responsible for the selection, training, and development of staff. Ensures excellent customer service is given to employees, customers, management, etc.
Required Work Experience:
Required Skills and Abilities:
Required Software and Tools:
Valid Through: 2019-10-17