Elsevier is a world-leading provider of information & analytics solutions. Our talented team of engineers’ fuse world class technology and content, overlay withbig data tech, machine learning and cutting-edge technologies and empower clinicians, physicians and healthcare professionals with products that empower them to make better decisions, deliver better care, and sometimes make ground-breaking discoveries that advance the boundaries of knowledge and human progress.
The Chief of Staff for Engineering Excellence is responsible for the creation, implementation and enforcement of best practices policies and procedures across the Elsevier Technology Organization. The right candidate will be passionate in the creating and evangelizing of pragmatic policies and processes to ensure that cloud-based infrastructure and operations within Elsevier is implemented consistently and effectively risk managed.
This role will drive operating standards and initiate project work in order to maximize their team members effectiveness as well as implement appropriate metrics and reporting to monitor team performance.
•Excellent stake holder management skills. Ability to cultivate and maintain solid relationships with the leadership of other teams and third-party vendors. Represents the IT team to customers and other managers within department.
•Generate regular reporting including KPIs, metrics and SLAs reporting, executive reporting and other ad hoc reporting as required by management Provide continuous improvements in operational capabilities to optimize efficiency
•Managing global teams across multiple physical locations including work assignment and tracking, career development and mentoring
•Train, develop, and mentor the team to drive excellence from each member
•Create departmental materials including, guidelines and SOPs to train team members
•Define service level agreements (SLAs) and key performance indicators (KPIs) for the team while ensuring the adherence as defined by management
•Experience in IT Operations including cloud migration, data center migration, application and technology roll out.
•Experience managing large or cross-functional projects that span multiple departments.
•Experience communicating verbally and in writing with peers, management, contractors and vendors
•Documented experience with process mapping, process improvement, and automation
•Experience in pragmatic implementation of ITIL aligned governance framework