At GSK, our Operations Team makes up one of the 5 core disciplines that are part of the Strategy, Portfolio and Operations organization. We are invaluable strategic partners to the business, who we are supporting in discovering, developing and manufacturing novel medicines to benefit patients around the world. We drive operational excellence and process change across R&D to help deliver GSK's strategy of Innovation, Performance and Trust.
Our Operations team is expanding and has opportunities for people who are keen to apply their experience and knowledge to build effect relationships with our business partners and act in line with our values. These roles include operations directors, team leaders and change leaders and are based in both the UK at Stevenage and in the US at Upper Providence.We are keen to hear from experienced professionals and actively encourage those from diverse backgrounds to apply.
- Line manages the Change Leadership Directors and Engagement Managers that support R&D senior leaders.
- Partner with Chiefs of Staff (CoS), senior R&D Leaders and VP, R&D Operations to understand their R&D business strategy, the future direction of the business and direct their organizations to new destinations and assisting leaders in proactively understanding the impact of change before making a strategic decision.
- Deploys Change Leadership Directors to the business areas of greatest need helping leaders assess their current state and anticipate the need for change in business strategy, business process and or culture.
- Mobilize resources to facilitate change once clear decisions are made. They may lead and measure the success of complex, global change management initiatives that drive improved business outcomes and support their team members deployed to the business. Essential to this responsibility is the ability to forge strong partnerships with business and functional leaders to drive successful outcomes associated with the people side of change when large-scale projects or initiatives are underway.
- Subject-matter expert in GSK's change management strategies, methodologies and resources that guide leaders and change management practitioners across the company.
- Identifies and builds the capabilities required of the team. Attracting and developing talent and rotating them to build a team that has breadth of knowledge across R&D and depth of knowledge and experience in all aspects of Change Leadership.
- Develops high performing standard approaches that lead to a reputation for outstanding quality, speed, rigor and follow-through.
- Builds high caliber Change leadership capability by introducing performance-management and turnover of low-performers/blockers; seeking highest caliber talent from inside and outside of GSK.
- Recruit, hire, coach and develop the Change Leadership team, cultivating a culture of empowerment, accountability and high performance.
- Line manages a team of Change Leadership Directors and Engagement Managers.
- Provide thought partnership to the RDLT and their leadership teams, the R&D Strategy Development Lead and the Operations Leadership Team to anticipate and assess the impact of changes to business strategy and business processes.
- Leverage the internal change community and external network to understand where the industry is heading and the impact of the changing environment to bring learnings and insights to R&D leadership.
- Understand the change imperative and analyze the totality of change impacts; integrate findings and insights into vision and message development aimed at inspiring stakeholders to embrace change.
- Collaborates with team members and consults with leaders regarding how to drive and optimize desired outcomes through the application of change management strategies, processes and plans.
- Leads change leadership strategies and plans by creating, contributing to, reviewing and executing change deliverables, including internal communications that are focused on managing the change impacts of R&D transformations.
- Serves as a subject-matter expert in GSK's change leadership standards, tools and industry leading change management theories, practices and processes; applies these GSK standards, best practices and lessons learned to change management deliverables.
- Builds change leadership capability within the R&D Operations function by ensuring they have access to change leadership resources and tools; as needed, leads learning and development efforts that result in practical knowledge enhancement and skill building for targeted populations.
- Manages the daily activities of the R&D Change Team and is responsible for keeping stakeholders informed of team progress through status reports and meetings. Engagement Specialists are accountable for creating engagement plans and associated communication materials for leaders to engage their organizations during time of change.
- Oversees and measures effectiveness of change plans, deliverables and outcomes; aggregates findings and presents recommendations to sponsors for continuous improvement and adjustment over the course of the project.
- Is the internal point of contact for external change management partner(s). Actively manages vendor deliverables to ensure fit within the GSK operating environment. Ensures external partners meet internal stakeholders needs.
- Sponsors networks and leads meetings relevant to change management (e.g. Change Champion, Change Agent, Communication, Training, Super User, etc.).
- This is a role which must be able to deal with high levels of complexity and ambiguity, as well as be able to effectively navigate through multiple stakeholders and their perspectives.
- Requires strong and sophisticated relationship building and influencing skills and will be comfortable making tangible progress with ambiguity and with minimal direction.
- This role requires the ability to think strategically about key issues affecting R&D and its organizational implications as well as organizational savvy in dealing with senior executives.
- Critically, this role requires a high degree of influencing skills and independent thinking, working with senior R&D leaders.
We are looking for professionals with these required skills to achieve our goals:
- Bachelor's degree in a related field of business or science is required.
- Master's degree in an organization development, I/O psychology, human resource or statistical field of study is preferred.
- Industry experience with at least X of the following key areasLine and Matrix Management, People Development, Change Management, Communication and Engagement, Business Operations, Project and Program Management, Performance Management, Resource Management, Consulting, Risk Management, Financial Management, Strategy Development. This should also include a solid understanding of the training and development offerings and processes available within R&D, GSK and across the broader pharma industry.
- Experience in global change management function (both line management and matrix management experience preferred)
- Proven strategic & innovative thinking with significant business acumen.
- Demonstratable evidence of leading the delivery of multiple complex projects/assignments to demanding deadlines with minimal direction/oversight
- Understands the change imperative and analyzes the totality of change impacts; integrates findings and insights into vision and message development aimed at inspiring stakeholders to embrace change.
- Collaborates with team members and consults to leaders regarding how to drive and optimize desired outcomes through the application of change management strategies, processes and plans.
- Leads change management strategies and plans by creating, contributing to, reviewing and executing change management deliverables, including internal communications that are focused on managing the change impacts of R&D transformations.
- Ability to dentify and resolve issues and risks associated with transformation projects and partners with appropriate stakeholders to mitigate risk; escalates issues as necessary.
- Serves as a subject-matter expert change management standards, tools and industry leading change management theories, practices and processes
- In depth understanding of the drug discovery, development and commercialization processes including expertise in business transformation and strategy execution.
- Experience working independently with senior executives and the ability to quickly create personal credibility and assimilate business issues/need.
- Ability to drive appropriate process improvements and integrate standardization or process customization appropriately.
- Track record of employing highly sound technical and business judgment in solving complex business problems with high risk/impact to the organization.
- Highly effective influencing and negotiations skills in challenging, ambiguous and/or changing environments, particularly with senior leader
- Highly effective verbal, written, presentation communications skills.
- Track record of identifying novel and creative solutions to both project-specific and business wide issues.
If you have the following characteristics, it would be a plus:
- MBA or MS degree in scientific or business discipline together with substantial industry experience
- Professional Change Management Certification preferred Experience leading a team of Change professionals who have designed, led and implemented enterprise wide business transformations covering cultural, organizational, business process change.
- Proven track record of leading and developing high performing change leaders.
Our values and expectations are at the heart of everything we do and form an important part of our culture.
These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
- Agile and distributed decision-making – using evidence and applying judgement to balance pace, rigour and risk, governance and control, managing ambiguity and paradox.
- Managing individual performance.
- Creating a performance culture and driving results, prioritisation, execution, delivering performance.
- Setting strategic direction and leading on-going organisational transformation.
- Building a resilient organisation.
- Building strong relationships and collaboration in service of common goals, engaging the organisation and building trusted external networks for mutual benefit.
- Managing P&L and capital allocation.