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The Director role is to partner with MultiCare’s Business Units, Functional Areas, and IS&T Leadership to define, develop, and manage applications and technology service related offerings and programs within the MultiCare IS&T Solutions program. This position is responsible to lead and direct requirements reviews and specification collection to develop needs assessments, resource requirements and proposals for the provision of solutions primarily targeting outside organizations and business partners of MultiCare Health System. Functions as the IS&T point of responsibility for customer relationship management activities and the business functions related to the community connect programs and to provide program direction and leadership for these functions in the management of the IS&T Solutions support team. This position directs and supports the development and use of processes and tools that are used in the solution development process and ongoing management of established programs. The position encompasses strategic and tactical planning, contract negotiation, program and project management, design, implementation, enhancements, and customer relationship management support. This position will be responsible for managing a team develop the solutions and managed our customers appropriately.
8 years of professional experience in the information services and/or health care industries
Experience with an electronic medical record is desirable
Previous experience and demonstrated skills in progressive management roles: 5 years experience in a supervisory or lead capacity
Previous negotiation experience
Consideration may be given to internal candidates not meeting the minimum qualifications
Bachelor’s degree in related field; Master’s degree preferred.