Director Capability and Development, Personal Lines

Hanover Insurance   •  

Howell, MI

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 177 days ago

This job is no longer available.


  • Creativity and innovation in onboarding, initial learning and roll-out of new states, products and options Creates a clear vision of the PL Ops strategy and translates objectives into measurable operational goals that creates a climate that fosters personal investment and commitmentImprove onboardingprocessesCreate and deliver programs to maximize the effectiveness of new product and state entry readinessIdentify gaps, prioritize opportunities and align resources to create solutions that enhance customer service and employee engagementManagement of employee opportunities (projects, cross training, lending, etc.), including career path and employee and manager development. Understand the critical skills needed across the organization, mapping these against existing talent and future staffing needs. Shapes recruitment, selection, and development of a highly functioning front line management team across Operations. Identifies internal/external strong pipeline of ready now talent.Supports career progression and succession planning across PL OPs through enhanced roles, special projects, promotions, and cross organizational mobilityAssess current learning and development practices and competencies against organizational learning and development needs; identify and prioritize short and long term development investments Ensures aligned, robust and meaningful rewards & recognitionCreate training strategy and quality assessment model to deliver cost-effective, impactful coaching and training events Educators Insurance AgencyOversee the management and continued growth of Educators Insurance AgencyMaintain current productivity and retention while identifying methods and relationships to foster continuous long term organic growth.Provide leadership in the management of the relationship with MTAB.PL Operations LeadershipDrives accountability and performance at all sites and levels of the organization.Execute on initiatives - enhance internal efficiency and effectiveness, improve work product quality and ensure attainment of business plan for growth and profit.Builds collaborative working relationships with internal and external customers to accomplish organizational goals Identify key issues/dependencies and communicate to the proper audience in an appropriate and timely manner. Key Measures of Success: Improvement in skill development gains as per learning plan, validated against baseline of competencies.Excellent problem solving skills – uncovering problems/opportunities, seeking out/analyzing information, getting to root causes and proposing solutionsPersonally demonstrates CARE leadership capabilities - collaboration, accountability, respect and empowermentCreates plans, projects and initiatives that materially improve the customer, agent and employee experiencesDrives & coordinates process to continually improve service, reduce expense, increase responsiveness, flexibility, and capacity to embrace change Successfully hires and develops the right people to deliver exceptional quality and consistent service


  • 5 - 7 years of experience, with at least 3 years in increasingly responsible people management rolesAdvanced degreepreferredPossess strong business and financial acumen Serves as a role model in building effective relationships through collaboration, influence and partnershipExcellent communicator; communicates frequently in a clear, concise manner - adjusting approach appropriately to the audienceDemonstrated track record of leading high-performance teams toward the successful attainment of challenging goals in support of personal lines and the corporate business strategyAble to work in an extremely fast-paced, entrepreneurial environmentStrategic and insightful in their thinking, with good judgment and an intuitive sense of where to look for opportunities to support the business Decisive and appropriately resolute, but open-minded An innovative and entrepreneurial thinkerAble to trade-off the risks and rewards in a particular situation while also considering the big picture of company-wide impact, industry trends, and strategic implicationA skilled team builder who is able to attract, develop and retain the very best talent.