Director, Business Value Consulting

Talkdesk   •  

San Francisco, CA

Industry: Software

  •  

5 - 7 years

Posted 372 days ago

Responsibilities:

  • Drive prospects and customers to  successfully implement Talkdesk, achieve targeted outcomes and realize the full economic value of Talkdesk
  • Conduct collaborative value discoveries with prospects using benchmarks and platform data to help prospects define specific outcomes that will be the focus of the first year after deploying Talkdesk
  • Collaborate with a cross-functional team of sales, customer success, solution consultants, and solution engineers to develop a compelling value statement based on information collected during the value discovery process
  • Conduct customer implementation kickoff meetings with our solution consultants to ensure the value thread makes it successfully to the deployment phase
  • Collaborate with our professional services organization to put together a configured solution designed to realize the value targets outlined in the discovery phase
  • Provide a post-implementation, value-realization assessment based on the value statement initially provided to the customer
  • Collaborate with the customer post-go-live to optimize their configuration and processes in an effort to achieve the success metrics agreed upon during value discovery and value realization stages
  • Create compelling industry value propositions and whitepapers

Requirements:

  • 4+ years of experience in business process management (BPM) consulting, including business strategy planning and the facilitation of executive workshops
  • A strong working technical knowledge of enterprise SaaS business process applications
  • The ability to collaborate cross functionally
  • Strong interpersonal, presentation and program-management skills
  • Experience with the development of business cases including the following:
    • ROI Analysis and total cost of ownership
    • Alignment of business and IT strategies
    • Strategy visioning and solution impact interviews and workshops.