Director, Business Operations ( Salesforce Administrator )

Confidential Company  •  Rochester, NY

11 - 15 years experience  •  Telecommunications

Salary depends on experience
Posted on 06/29/18
Confidential Company
Rochester, NY
11 - 15 years experience
Salary depends on experience
Posted on 06/29/18


The Director, Services Operations is responsible for working with departments to define and bring to view key performance metrics along with identifying and improving upon business processes and workflow efficiencies.

  • Work alongside departments to outline their needs, measurements, KPIs and determine how to properly enter/capture and bring visibility of the necessary data.
  • Identify business inefficiencies along with the actors and their needs to then determine how to better organize people, information, equipment and technology to operate more efficiently.
  • Serve as quarterback on Brand Network’s internal cross-functional efforts.
  • Provide mentorship and guidance to teammates.
  • Provide prioritization of Operations team’s backlog of projects.
  • Be the liaison between department leaders and Salesforce developers to implement new workflows and features within Salesforce.
  • Work closely with Brand Networks' senior operations team to identify the best methods to utilize Salesforce to solve complex business problems.
  • Where required, act as project manager on new system deployments or major system changes.
  • Participate in a high performing team that is responsible for sales operations, reporting, modeling, sales productivity, compensation, and strategic analysis.
  • Establish dashboards and other useful reports for sales enablement and adoption purposes.
  • Manage Salesforce needs for our global sales, service, and client services team, providing training and guidance as necessary.


  • Bachelor’s Degree required.
  • 10+ years of directly related work experience.
  • Advanced knowledge of Excel, Salesforce, and enterprise tools.
  • Use a holistic view when analyzing requests, problems, and recommending solutions.
  • Proven track record of being able to work in a team-oriented and collaborative environment.
  • Proven ability to collaborate across departmental and hierarchical boundaries.
  • Always seeking to improve oneself, one’s team, one’s company.
  • Excellent time management and organizational skills.
  • Provides leadership to team members, including communicating team goals and identifying areas for new training and development.
  • Conducts team meetings to update members on best practices and continuing expectations.
  • Certified Administrator preferred.
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