Director, Business Operations ( Salesforce Administrator )

Brandnetworks   •  

Rochester, NY

Industry: Telecommunications


11 - 15 years

Posted 167 days ago

This job is no longer available.


The Director, Services Operations is responsible for working with departments to define and bring to view key performance metrics along with identifying and improving upon business processes and workflow efficiencies.

  • Work alongside departments to outline their needs, measurements, KPIs and determine how to properly enter/capture and bring visibility of the necessary data.
  • Identify business inefficiencies along with the actors and their needs to then determine how to better organize people, information, equipment and technology to operate more efficiently.
  • Serve as quarterback on Brand Network’s internal cross-functional efforts.
  • Provide mentorship and guidance to teammates.
  • Provide prioritization of Operations team’s backlog of projects.
  • Be the liaison between department leaders and Salesforce developers to implement new workflows and features within Salesforce.
  • Work closely with Brand Networks' senior operations team to identify the best methods to utilize Salesforce to solve complex business problems.
  • Where required, act as project manager on new system deployments or major system changes.
  • Participate in a high performing team that is responsible for sales operations, reporting, modeling, sales productivity, compensation, and strategic analysis.
  • Establish dashboards and other useful reports for sales enablement and adoption purposes.
  • Manage Salesforce needs for our global sales, service, and client services team, providing training and guidance as necessary.


  • Bachelor’s Degree required.
  • 10+ years of directly related work experience.
  • Advanced knowledge of Excel, Salesforce, and enterprise tools.
  • Use a holistic view when analyzing requests, problems, and recommending solutions.
  • Proven track record of being able to work in a team-oriented and collaborative environment.
  • Proven ability to collaborate across departmental and hierarchical boundaries.
  • Always seeking to improve oneself, one’s team, one’s company.
  • Excellent time management and organizational skills.
  • Provides leadership to team members, including communicating team goals and identifying areas for new training and development.
  • Conducts team meetings to update members on best practices and continuing expectations.
  • Certified Administrator preferred.