Director - Acceptance Channel Experience
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Director - Acceptance Channel ExperienceOverview
The Global Acceptance and Solutions team is responsible for ensuring merchants of all sizes will continue to play an essential role in the payments ecosystem and in the success of Mastercard. The team will work with various internal Mastercard teams including Loyalty Solutions, Enterprise Safety and Solutions, Advisors, among others to help Mastercard gain preference, win deals and bring added value to the relationships with merchants. Together with regional Merchant and Acceptance teams, Operations &Technology and product teams around the globe, the team will look beyond current strategies to build our relevance in the marketplace and to expand merchant acceptance. The charter of the group includes navigating new business models, new technologies and new partners that will help Mastercard expand its competitive advantage with merchants, acquirers, Payment Facilitators etc. as well as commercialize and enhance merchant offerings.
The POI & Enablement unit is primarily focused on following areas: evolution of the Point of Interaction (POI), developing merchant experiences and in getting merchants established as a Mastercard merchant and in accepting payments and business solutions. This includes looking at growing existing solutions like NFC, EMV and enabling new technologies at the POI, such as sound, QR, BLE, cloud based devices etc.
The Director – Acceptance Channel Experience, will focus on developing global POI roadmap, evaluate and develop new point-of-interaction (POI) solutions and technologies (e.g. Sound, QR, BLE). He/she will formulate and drive initiative to enhance merchant acceptance experience, as both consumers and merchants embrace new forms of payments such as contactless, mobile, QR and omni-channel.
• Do you have a solid understanding of the merchant acceptance environment in markets, and the various stakeholders in the value chain such as PFs, ISOs, ISVs?
• Can you deal with highly fragmented structures in different markets and map out a user experience that is better for most consumers and merchants?
• Do you have a passion to make a difference in people’s daily lives as they make purchases?
• Can you work in a cross-functional environment with limited support?
• Can you deal with ambiguity, complexity and explain things in simple terms that the novice can understand?
o Understand and assess current acceptance practices around the world and the major variations and develop global POI roadmap
o Evaluate use cases, determine potential adoption strategy, including development of appropriate standards
o Identify areas of improvements, assess potential business impacts, and gain agreement with regions/countries on prioritization
o Devise and manage programs to improve acceptance experience, such as more consistent contactless acceptance standards
o Introduce new rules and standards as appropriate
o Bring Product Management Excellence (PME) practices to emerging acceptance methods
o Understand the product roadmaps of consumer devices and advise product teams on product designs that takes into consideration merchant acceptance.
o Advocate for merchants and acquirers/PSPs within Mastercard and communicate how we as a company can better serve the acceptance community
o Contribute to execution of Board endorsed acceptance strategies
All About You
• Essential knowledge, skills and experience:
o Familiarity of acquirer and merchant operations, especially as it relates to payments
o Strong knowledge of the acceptance channel value chain and players
o Prior experience in developing rules or standards
o Prior experience in organizing and managing global programs
o Highly collaborative individual who can manage relationships across multiple functional areas, geographic locations and career levels
• Additional capabilities include:
o Superb communications skills.
o Ability to pull parties together and put together programs
o Strong analytical, problem-solving and organizational skills
o Strong leadership skills