Digital Transformation Leader (Healthcare)

Adobe Systems   •  

Virtual / Travel

Industry: Technology

  •  

5 - 7 years

Posted 174 days ago

This job is no longer available.

The Healthcare industry is a broad and complex industry spanning payer and provider services, pharmacies, research firms and comprehensive areas.  This industry is essential to the emerging market and comes with it a host of government protections.  Adobe recognizes how important the ‘connected world’ is through this industry and has a team of experts focused solely on supporting the industry and its consumers.

Digital Transformation Leaders (DTL’s) lead Adobe’s largest and most challenging customer relationships and services engagements. DTL’s partner with Adobe customers to understand their business needs and lead a multi-disciplineddelivery team from Adobe to design, implement and scale the solutions to drive value for the customer across the intersection of people, process and technology.

The Digital Transformation Leader - Healthcare will help to drive Adobe’s services business for customers in the Americas.  You will be accountable for successfully improving services engagements in a key set of top Healthcare accounts. You will participate in a matrixed, multi-disciplined team consisting of managers and top-level professionals todeliver with excellenceacross services engagements and throughout customer lifecycles.

Responsibilities

  • Lead a team on customer engagements that may involve multiple project teams from Adobe or client or partner organizations
  • Be the central client point of contact throughout the life of the engagement, beginning during presales with engagement scoping interacting with all levels of the customer organization and within Adobe
  • Help customers understand Adobe’s capabilities and the transformative power of digitization across their own customer’s lifecycle
  • Partner with customers to understand their business objectives and requirements and deliver in the context of a statement of work
  • Manage the delivery team on a day-to-day basis, maintain the program / project plan, and oversee the delivery process to keep efforts on track (e.g., deliverables, milestones, resources, and costs)
  • Elevate and encourage your team through caring, effective leadership
  • Maintain solid governance, communication and change management with customer teams and internal Adobe teams  
  • Continually manage customer expectations, manage scope, and identify/mitigate risks
  • ApplyAdobe’s services methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working
  • Achieve customer satisfaction through successful delivery of defined scope and successful realization of key business objectives and metrics
  • Grow as a leader in one of the most exciting and dynamic technology fields today

Requirements

  • 5-10 years of experience leading projects in a consulting and/or technology professional services organization
  • Experience as a consulting manager in a top-tier management consulting firm OR as an accountable and practitioner manager / director from a customer organization is preferred
  • Experience providing consulting services to customers within the Healthcare industry
  • Knowledge of customer-engagement challenges, trends, and opportunities facing the aforementioned players in the Healthcare industry
  • MBA or meaningful advanced degreepreferred
  • Engaging people leader with proven ability to lead and inspire teams
  • Strong executive presence, including ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs
  • Creative problem solving skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems
  • Proven organizational skills to plan and coordinate complex projects
  • Excellent verbal and written communication skills
  • High degree of intellectual curiosity and ability absorb new concepts quickly
  • High level of energy and personal drive
  • Experience with one or more of the following preferred: digital marketing (e.g., web content management, rich internet applications, web and social analytics, online ad targeting, content personalization), technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects), technologyproject management and governance
  • Willingness to travel up to 60% of the time

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