Digital Product Manager II

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/21/18
San Francisco, CA
5 - 7 years experience
Salary depends on experience
Posted on 03/21/18

The Digital Product Management team is part of the Experience Product Management Group at Esurance, which is a critical group within the Customer Experience Department. The Digital Product Management team is responsible for defining, delivering, and managing the lifecycle of Esurance experience products. The Digital Product Manager II drives product development and management of one or more of Esurance?s experience products, defining, delivering, and managing the lifecycle of the product(s) in alignment with the Customer Experience strategy and delivering customer and company KPIs. The Digital Product Manager delivers the strategic product vision, leads product discovery, and manages product roadmaps to maximize the customer and enterprise value provided by their product(s).

Responsibilities

  • Analyzing product opportunities, advocating for great omni-channel experiences
  • Aligning product strategy and roadmap with company strategy including experience strategy, target financial outcomes, and understanding the economic return
  • Incorporating customer, market, and competitive analysis into strategic recommendations by tracking and integrating customer and company success metrics
  • Partnering closely with different business teams representing user and company needs, presenting to internal stakeholders as the ?product expert? with in depth understanding of the business
  • Collaborating with leadership and internal stakeholders to determine product priorities and secure funding or strategic buy-in to build, buy and/or partner to advance product strategy
  • Contributing to overall product vision, strategy, development and execution including product definition, vision, strategy, and initiative/roadmap development
  • Continually assessing technology, experience, and methodology developments to ensure best-in-class but highly-efficient experiences and product development processes
  • Ensuring product backlog represents a plan for increasing customer value over time through market differentiation and the delivery of great customer experiences across channels and touchpoints
  • Experience product development and management
  • Driving product development and enhancement of one or more omni-channel experience products that maximize customer and company value
  • Partnering closely with engineering, user experience, customer experience strategy, and design to ensure quality and consistency of experience
  • Deeply utilizing customer-centric thinking, discovery and research, rapid iteration, and lean practices to quickly validate backlog concepts
  • Driving software development product management activities aligned with experience and product vision by constantly grooming product backlog (aka prioritized roadmap)
  • Managing product management activities by developing expertly defined requirements, identifying and managing dependencies, ensuring research and design, following and enhancing processes, defining acceptance criteria and quality measures
  • Generating all product, project, and platform artifacts for product development (business cases, cost-benefit analyses, product overviews) and product management (platform requirements, project briefs, detailed business requirements, flow documents, epics, stories etc),
  • Acting as product owner in agile/scrum product development or project owner in conventional product development, as needed
  • Defining and track product-specific analytics

    Qualifications:

  •  Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Experience / Education:

    • Bachelors degree in engineering, computer science, marketing or related business degree, MBA/MIS/MS desired
    • 5+ years relevant product management or product development experience working in a fast-paced, digitally-oriented environment related to consumer services, preferably in a regulated industry
    • Experience operating in an environment driven by KPIs where you had the accountability to determine the best course of action to meet your numbers
    • Experience working with remote teams across multiple locations
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