Digital Product Educator - Nursing Education

Less than 5 years experience  •  Energy & Utilities

Salary depends on experience
Posted on 09/18/18
Phoenix, AZ
Less than 5 years experience
Energy & Utilities
Salary depends on experience
Posted on 09/18/18


igital Product Educator                                                                         

  • Provide post-sale user education and product consultation for customers to ensure a high level of satisfaction with ourdigitalproducts and to drive customer loyalty
    • Conduct virtual and in-person implementation education for educators
    • Assist customers with implementing digital products into their curriculum through a variety of means, including sharing best practices and current evidence-based practice
  • Encourage attendance at regional user events to develop a strong base of satisfied users
  • Drive usage of online training and support materials in order to minimize user need for in-person support
  • Measure customer satisfaction and drive improvements in customer experience ratings
  • Provide product and market feedback to marketing and editorial teams
  • Communicate sales opportunities to the sales team
  • Collaborate with product and marketing teams to provide feedback and obtain information to be shared with the DPE team
  • Other job assignments as needed for the good of the company, as assigned by Director

The ideal candidate is a Master’s preparedNurse Educator with at least 3years ofexperience usingdigital products in a school ofnursing . In addition, the candidatewill:

  • Demonstrate a high level of understanding and comfort  with digital books, electronic health records (EHR), assessment tools, learning management systems, and other instructional technology
  • Have nurse education experience, in the classroom and working with students on a regular basis
  • Be passionate about the ability of technology to transform education
  • Be able to communicate clearly in virtual and in-person settings and possess strong written communication skills
  • Possess a strong customer orientation and the ability to build effective relationships with customers
  • Possess strong diplomatic and interpersonal skills and the ability to remain calm under pressure
  • Demonstrate excellent problem-solving skills and the ability to manage multiple projects concurrently
  • Have excellent collaboration and cooperation skills
  • Be able to work effectively in group settings and reach decisions by consensus
  • Be willing and able to travel extensively – up to 60% overnight travelrequired, and
  • Have a valid driver’s license and good driving record.

 Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we supportnurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education

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