Digital Community Manager in Redwood City, CA

Box Inc   •  

Redwood City, CA 94061

Industry: Consumer Technology


Less than 5 years

Posted 56 days ago

Why you need Box

We provide a dynamic environment that brings together a group of passionate individuals from diverse backgrounds. Do you want to leave your mark? We encourage Boxers to "be owners of the company" and take charge as leaders within their organizations. Boxers are key to the success of our company, which is why we value personal development and mobility. The Box Community team works cross-functionally to provide a strategic viewpoint and high visibility to your accomplishments. This is your opportunity to shape the way Box thinks about user engagement and help customers change the way they work in the digital age.

Who you are

You are an agent of change, committed to understanding what motivates customers to engage in community interactions. You are laser-focused on building and nurturing a customer engagement ecosystem that brings clear and amazing value to those who engage in it. You're an excellent communicator and can partner effectively with cross-functional teams to align on customer engagement strategies to drive business outcomes. You can measure results to drive continuous program improvement. You're curious and a lifelong learner who isn't afraid of implementing innovative ideas that push the boundaries of the Community Management world.

Here's the fine print:

  • You have 3+ years experience building and managing online communities, including driving outreach efforts, discussion moderation, Rewards, Influencer or Advocacy programs, execution of content plans, community content writing
  • You have worked with cross-functional teams (Product, Marketing, Customer Success) to plan and execute supporting community activities
  • You have worked with one or more community platforms (e.g., Lithium, SalesForce, Influtive, Jive)
  • You are familiar with the latest trends in the Community Management and Customer Advocacy field

Valid Through: 2019-11-12