Digital Channel Manager (Merchant) in Charlotte, NC

$80K - $100K(Ladders Estimates)

Bank of America Corporation   •  

Charlotte, NC 28202

Industry: Finance & Insurance


Less than 5 years

Posted 49 days ago

This job is no longer available.

Job Description:

In partnership with the Head of Small Business Digital Service and Sales and the overall digital team, the Small Business Digital Merchant Sales and Service Lead will be responsible for driving the highest level of performance by product lines; identifying product opportunities and maximizing revenue across the SB digital segment; partnering with the merchant service partners to create integrated/differentiated product offerings; assessing and managing risk across the product set under their management; ensuring product profitability in the SB digital segment; identifying emerging product trends; and identifying and prioritizing product gaps and development needs.

They will partner closely with the other Digital Sales and Servicing managers across the enterprise to quickly identify issues to eliminate risk, as well as opportunities for enhancements to the client experience. Additionally, the will partner closely with Enterprise Payments, Finance, Marketing, Technology, and Analytics to maintain existing, and build new, reporting packages that align with business priorities.

Candidate must have strong analytical and data manipulation skills, strong project management skills, experience working in an Agile delivery environment, and ability to juggle multiple priorities at once.

This is an exciting opportunity to get engaged in making the Small Business Digital services the best in the industry!

Job Requirements

Collaborate across LOB's to create a client-focused SB digital product strategy that clearly communicates the business direction, client experience, road map, product opportunities, competitive environment, and product penetration.

Developing subject matter expertise in the group of products that are managed in their portfolio

Responsible for proper risk management of their product lines

Collaborate with merchant sales executives to identify opportunities for capturing additional revenue through digital channels

Continuously gather stakeholder feedback to gain thorough understanding of product gaps and development needs in support of business goals.

Build strong partnerships with merchant leaders to ensure a full understanding of the business strategy and how the product(s) support the business strategy.

Partner with Product Support Organization to for on-going product support

Works with development/operational partners to facilitate changes necessary to launch new products or product enhancements

Ensure associates readiness plans are developed and executed for new product/product enhancement launches across the merchant space.

Collaborate with Pricing Team to determine pricing changes necessary to support new product launches and/or profitability of existing products.

Collaborates with marketing team to develop the marketing strategy for product lines that drives demand for products

Ensure accuracy and relevance of all marketing product slicks, sales presentations, and operational training materials

Collaborate with Client Experience Team to understand and continuously improve the client experience associated with product set

Work with analytic/reporting team to develop product level reporting and analysis to understand product performance and to drive product penetration and profitability in the digital space

Required experience:

3 or more years of business management experience with product management in the financial services (preferably the payments segment)

Bachelor's Degree in business, marketing or a related field or a combination of education and experience.

Product Launch experience

Demonstrated experience with Operational Risk Management

Experience in Product Lifecycle Management

Demonstrated experience developing strategic plans for a business

Stakeholder management

Preferred Skills

Demonstrated deep and broad business acumen

Strong communication skills

Act with a sense of urgency and is corporately nimble

Ability to put a plan into action with an execution mindset

Can be influential and persuasive while at the same time being diplomatic. Leadership Skills including:

Customer Focus - Fosters an environment where business goals are aligned with customer needs, giving the ability to exceed customer expectations.

Tenacity to win - Pursues everything with energy, drive and a passion to win. Will not give up in the face of resistance or setbacks. Will not take No for an answer.

Vision and strategy - Creates and delivers a vision of the future that will maximize company performance and create competitive advantage and breakthrough strategies. Establishes a course of action to accomplish the vision. Communicates a clear view of the desired future state.

Fact based decision making - Listens, learns, and appropriately engages key stakeholders when making decisions. Demonstrates strong analytical skills to enable fact-based decision making.

Builds Alliances - Builds and leverages mutually beneficial relationships and networks that generate opportunities.

Judgment and Maturity - Demonstrates resiliency and sound judgment in dealing with business challenges and ambiguity. Can be counted on during difficult times. Recognizes when a decision must be made and acts with a sense of urgency.

Valid Through: 2019-9-28