Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers? environment.
Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as the organizational ability for multi-tasking and flexibility
Occasional travel to customer sites in the US and Canada is required as needed.
Takes ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
Reproduces customer reported issues and works withinternal teams to provide a resolution.
Ensures management of customer expectations and resolution of technical issues in a timely manner.
Provides necessary support to the Service Managers for high profile technical escalations.
Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.
4-8years of relevant TCP/IPnetworking and Internet Security technology experience. Sun Solaris and/or Linux administration, Windows client/server, and VPN technologies. Basic programming skills, with the ability to develop simple UNIX shell scripts (Bash or C Shell).
Experience with TCP/IP at the packet level. Understanding of common TCP/UDP protocols at the packet level. Networkexperience with Windows, UNIX and/or Linux based Operating Systems.
Working knowledge of DNS, DHCP, VRRP/HSRP, VoIP (H.323, SIP, MGCP) and working knowledge of routing protocols such as OSPF & BGP.
Experience with Core dump/kernel panic analysis.
Strong Solaris and/or Linux and Windows Server system-level knowledge.