Diamond Services Engineer


Irving, TX

Industry: Technology


5 - 7 years

Posted 157 days ago

  by    Julie Beltman

This job is no longer available.

Major Responsibilities

  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers? environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as the organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in the US and Canada is required as needed.
  • Takes ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
  • Reproduces customer reported issues and works withinternal teams to provide a resolution.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Provides necessary support to the Service Managers for high profile technical escalations.
  • Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.

Desired Background

  • 4-8years of relevant TCP/IPnetworking and Internet Security technology experience. Sun Solaris and/or Linux administration, Windows client/server, and VPN technologies. Basic programming skills, with the ability to develop simple UNIX shell scripts (Bash or C Shell). 
  • Experience with TCP/IP at the packet level.  Understanding of common TCP/UDP protocols at the packet level. Networkexperience with Windows, UNIX and/or Linux based Operating Systems. 
  • Working knowledge of DNS, DHCP, VRRP/HSRP, VoIP (H.323, SIP, MGCP) and working knowledge of routing protocols such as OSPF & BGP. 
  • Experience with Core dump/kernel panic analysis. 
  • Strong Solaris and/or Linux and Windows Server system-level knowledge.