Dialer Analyst / Senior Dialer Analyst

Salary depends on experience
Posted on 05/23/18
Less than 5 years experience
Accounting, Finance & Insurance
Salary depends on experience
Posted on 05/23/18
  • Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally. 

    We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

  • Execute and monitor the call strategies for departments that use the automated dialer
  • Develop and produce reports measuring contact and collection performance
  • Analyze data to drive better business decisions


Responsibilities in your area will include:

  • Dialer Execution: Create dialer campaigns, select and monitor the dialer pacing, and communicate service levels to operations
  • Coding: Develop complex programming to extract and manipulate data such as strategy modules
  • Reporting: Develop and produce reports to measuring the performance of contact strategies, dialer processes, and champion/challenger tests
  • Ad hoc analysis:  Perform analysis to solve business problems and drive better decisions
  • Translate business requirements:  Translate high level business goals into the tasks and technical specifications needed to accomplish the goal
  • Adhere to Policies/Processes:   You will need to remain compliant with our policies, processes and legal guidelines. 

Position Requirements:

  • Analyst
    • Bachelor’s degree or 3+ years of dialer experience
    • 3+ years of SAS or SQL programming experience
  • Senior Analyst
    • Bachelor’s degree or 5+ years of dialer experience
    • 5+ years of SAS and SQL programming experience
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